[spacejovi]

Hi there, I have recently bought a Lumia 820 from T-mobile in Germany. The phone is great except that after a few times use of the nokia music, I could no longer find the menu of Radio mix, song search, so on and so on. All that I have now is "my music" and "settings" (I hope the translation is exact what is expected on the English version). The last time I was listening to the German chart, which is now the only mix radio I can listen to, because I cannot choose the mix without the menu.

The version I am using is 3.6.99.508

Please help. Thank you!

[Isma_11]

Same goes here.

I have tried reformatting my phone. Uninstalled nokia music. Changed my account password.
still the same.

help. Got my lumia for nokia music. But it is not working.

[tiny_chef]

We are currently working on this issue. We will post any updates as soon as possible. 

[nk99]

Same here. I live in Indonesia and my lumia 620 was supposed to come with mix radio and stuff, but when i open Nokia music all i see is my music, store and settings. When i go into the store, all i see is Indonesian music, which is not what i want to listen to.
help?

[emilygreen]

Hi nk99

Thank you for posting and welcome to Nokia forum! 

The Mix radio is part of the Nokia Music application, it is available for those regions which are offering the Nokia Music services. If you can't find the application that would normally mean these services are not (yet) available to you. Mix radio, Music Store and Gig finder are only available in certain territories.

[IndiVenkat]

The same issue with my Lumia 820 too. I live in India and mix radio service is actually avalible in the country. I got the mix radio the first couple of days but not avalible until now. I tried resetting the phone to factory setting, uninstalling the app too but no recovery!
Please solve the issue as soon as possible!

Thanks,

IndiVenkat