I have just 'upgraded' my N8 from Anna to Belle and want to get my music tracks back. I have looked at the instructions on http://europe.nokia.com/find-products/nokia-belle-
Solved! Go to Solution.
I have tried that and it comes back as 'unable to acquire license' . I can't follow the instructions to delete songs and transfer them again as Nokia Suite says that there is no music on my phone (despite it appearing as normal on the phone).
The problem may be associated with the fact that the phone is not the original one I transferred the tracks to - I moved them to a new phone quite legally and they all played under Anna, and the PC is not the same one I originally downloaded them to as I have upgraded that too. Don't you just love DRM!
No further response from Nokia, so I am left in the situation where I cannot use products I have legally bought, because of their ineptitude in the upgrade process. Many people would call that theft. As it happens there are only about 25 tracks affected, but that is still £20 they have stolen from me.
As we have (sadly) come to expect from Nokia the 'solutions' they post in their FAQ are completely useless and simply don't work. Are we to conclude that they want to encourage illegal downloads because their DRM mechanism is so ludicrously tight? All of my music is (at the moment) legally obtained. Maybe I am being naive and should go DRM free from now on.
I'm very sorry to hear about the issue. First of all, please check that the songs that are not working, are still available in Nokia Music Store. If they are not, it means they have been removed and it is not possible to get them anymore.
If they are, you could try the troubelshooting provided here. And if they don't help, contact your local Nokia Care line. They can then escalate the case. If you contact them, have your username, registered phone number and email address and the IMEI of the device. You can get the IMEI by typing in *#06# in your phone.
Hope you get the issue solved!
This has now been resolved, not in a technical way but by Nokia support crediting my account with sufficient funds to buy the tracks again! I am grateful to Nokia support for sorting it, but you would think that their DRM model needs a serious rethink.
As a more minor point, several of the tracks that I had before are now marked as available for 'album only' download - i.e. you have to buy the whole album to get them. Why should that be when other tracks on the same album are available as one-off downloads?