[chettykulkarni]

I am using lumia 710

this thing has Nokia music in it
Whenever I try to download anything from music.......it simply says....activation problem!!! You are already subscribed to Nokia music unlimited subscription ........

But,,,I can't download anything from there

[Kosh]

Hi chettykulkarni,

Thanks for posting and welcome to the forum.

You probably used another Nokia phone before the Lumia and need to have the subscription transferred to the Lumia as you can only use it on one device at a time. Please contact the Nokia Care Line for further assistance on this.

Kosh

[chettykulkarni]

Sir,,,,,I have contacted even them but there is not yet any response from them.................they told that they will call back in2 working days....but haven't got call after 3rd day also............at present I am using 4th swaped set from your side

[Kosh]

Can you provide me with the Service Request number you were given when you contacted them please.

[TracyJE]

I also have a Lumia 710 - and I have just bought a track through the Nokia Music site on the phone (I have payment confirmation via sms) - but where did the track go?? It's is not in the MY MUSIC tab on the Nokia Music section??!

[prince_dhingra]

I am using lumia 710...i was alsi having same problem with version 2.8 of the app..... But now after the update the problem has worsen, now it does not show any option of my mix or store...

[Brtto]

I am using lumia 510. I too have the same problem with activation problem. Please give me in details what to do. And what is this " need to have the subscription transferred"? Please help me

[tiny_chef]

Hi Brtto

Welcome to Nokia Forum!

Can you provide more details? Are you referring to Nokia Music Unlimited subscription? Are you having issues with downloading songs or redownloading previously downloaded songs? any error message and what are doing when you have received this error message?

[Brtto]

Yes, I'm referring to Nokia Music Unlimited subscription. First I was having problem with downloading songs by notifying me " Your phone has already subscribed to Nokia music unlimited subscription".
And now it gives a notification" Sorry. There's a problem reaching the music service. Try again in a moment."
So I have to go back. And I can't use Nokia music. Please help me. What should I do now?

[abhijeet3]

I think I have forgotten my Nokia music id and password after updating new version of windows.i am using lumia 510.can you please re-register my account..activation problem is occuring.please help me soon..

[920Girl]

Hello, after using the music identifier feature of bing search (on my Lumia 920) a dialogue box popped up that said "Did you know you can stream live music to your phone using xbox music?" and prompted me to click for more info, asking me to accept privacy terms.

The album for the song I was seeking via bing search was found and Nokia Music automatically launched as usual.    HOWEVER when I played a sample track, instead of showing the album cover it showed the brightgreen xbox games logo and  below the square it said " loading xbox music pass " with a progress indicator bar.  Then, strangely, there was no  option to buy the music through Nokia Music Store (I am familiar with Nokia Music and where this should be).  There were only two buttons, one looked like a round loop/refresh and there was one other round button.   I pressed them. The backgound went black.  I figured out later that just by accepting xbox terms and conditons (which I did not read because it was over 16 pages)  it replaced the default music player that launches when you click on a song identified by bing music identifier.

 The album thumbs were missing (were just a grey square) .  I stopped everything and relaunched Nokia Music.

Now, if I go to Nokia Music things look okay, but here is no record of the music I just sampled, so I have no idea what the name of the artist is I just searched for. 

I closed out of everything and did a test (another bing music auto-identification ), it identified the song artist and album, and shows a  store button, it is the XBOX MUSIC STORE,  NOT THE NOKIA MUSIC STORE and the song appears to be playing in the xbox Music App.  Annoying becuase it is hard to close this app fast as it does not show in the open apps window.    I then launched Nokia music while the song was playing on xbox app, and Nokia Music showed the song as in play, but the thumbnail album cover was just a grey square.

Help me, I would like to get rid of xbox music, as it is interferning with my ability to naturally use and launch Nokia Music and also interfering with my ability to easily purchase music via Nokia Music store. 

Thank you, please advise !!!.  I will unsubscribe from xbox service and will reinstall the nokia music app if necessary. I just need some guidance on what to do and in what order to get things back to normal.

FYI I think this is worthy of escalation to corporate as I did not opt to or authorize xbox to be my default music player