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820 touch screen stopped working after update

New Member
simpson89
Posts: 3

820 touch screen stopped working after update

phone was asking to do an update (sorry cant remember exactly what it was) so i let it, didnt need to plug in to laptop, it done the update and as it restarted i found the touchscreen isnt working now, the side buttons work fine. Not a phone expert so not sure how i can get it sorted, its definately not been bumped or banged while update was happening, any help would be great

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Mobile Guru
ugura
Posts: 1,642

Re: 820 touch screen stopped working after update

try a soft reset by pressing volume down + lock keys until your phone vibrates.

 

if this happens a lot, you can take your phone to a nokia care center to get inspected



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New Member
simpson89
Posts: 3

Re: 820 touch screen stopped working after update

I tried the soft reset several times with no luck, have no centres local to me so was hoping that would be my last resort, nearest being at least 100 miles away

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Mobile Guru
ugura
Posts: 1,642

Re: 820 touch screen stopped working after update

i'm assuming that you already updated the display settings app from the store, if not please try updating system apps first and see if this fix the problem.

 


ugura wrote:

If you have not updated your system apps after the amber update you should better take a look at Nokia Windows Phone 8 App Updates and update/install system apps using the QR codes there.

 

Or you can download and install Lumia System Updater app to install those updates.




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New Member
simpson89
Posts: 3

Re: 820 touch screen stopped working after update

Display setting are already updated
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Mobile Sensei
adrianhughes
Posts: 8,908

Re: 820 touch screen stopped working after update

sounds like you've troubleshooted the issue as much as you can. in this case you will need to backup all your personal data to PC and/or online storage, and perform a hard reset. failing that, you will need to take your phone to Nokia Care for inspection.
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