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822 Camera Not Working

New Member
GSDragoon
Posts: 2
Accepted Solution

822 Camera Not Working

Hi, I just got a Lumia 822 and the camera is not working. The camera app and button both do the same thing. The phone looks to start a transition animation, then immediately goes back to where it was. I've tried resetting the camera through the settings and rebooting the phone, but they don't help. Any ideas?

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Mobile Sensei
paulheu
Posts: 5,192

Re: 822 Camera Not Working

 

Return to Verizon store

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Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Mobile Overlord
adrianhughes
Posts: 10,018

Re: 822 Camera Not Working

try performing a hard reset after backing up all personal data, otherwise as Paulheu has suggested, you will need to take it back to your point of purchase, or if they are not helping, to your local Nokia Care point for them to inspect.

to locate Nokia Care: http://nokia.com/support
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Registered Member
RichN
Posts: 1

Re: 822 Camera Not Working

You may not be pressing the button far enough.  It took me a bit to figure it out.  When you press the camera button half way, it sets the focus.  You need to continue to press it all the way to take the picture.  It takes a little more force than you would expect it to.

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New Member
GSDragoon
Posts: 2

Re: 822 Camera Not Working

 A complete reset didn't help. I ended up getting a replacement that works just fine.

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Registered Member
DaBoostR
Posts: 1

Re: 822 Camera Not Working

[ Edited ]

Working Solution - NOT A FIX

 

Hello All.... I too have been hit with this bug.  It occurred shortly after the latest Phone update, but I had also been installing a few camera apps as well and can't isoloate the exact cause.  For me, the camera is a huge part of my phone experience.  I have 2 little kids and rely on my camera app. 

 

Problem:

Click the Camera Tile or Press the Camera Button and the app loads with a black screen and grey out icons and then quits.

 

Solution:

Go to Camera Settings and select the options:

-Press and hold camera button to wake up phone

-Prevent accidental camera launch when phone is locked

 

To access your camera app, lock your phone (power off).  Then use the camera button to wake it up.  It will launch you into a working camera app.  This has worked 100% of the time.  I also noticed that the phone will wake up into the camera app if I leave it open and the phone goes to sleep.  When I know I'm going to use my camera, I lock it, power on by holding the camera button and I'm good to go!

 

Rememba' DaBoostR!!!!!!

 

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