On my 928 when I get out in the heat and humdity my screen stops responding to touch controls. I have have to reboot the phone and then I will last for a few minutes, but if I stay inside the screen seems to keep working.
Anyone else having a problem like, going to exchange my phone at Verizon tomorrow but just seeing if anyone else if having a similar problem.
24-06-2013 19:04 - edited 24-06-2013 19:06
Same issue here... i cannot pinpoint the exact cause of the freeze.. both screen and capacitive buttons unresponsive... but camera button still works and i can still take pictures.
Microsoft discussion -copying my reply from there:
"There is definitely an issue here. I thought maybe it was facebook updating photos on my lock screen because the lock screen is always where it gets stuck, but i turned that feature off last week and updated to facebook beta.... still lock up for me randomly.
29-07-2013 2:41 - edited 29-07-2013 2:47
This almost certainly is a temp/humidity issue.
I think I agree about the temp although I'm not convinced it's not a screen brightness issue. The first time is happened to me was on a hot day on the screen porch and it was very bright. It went on for a while and I finally did a hard reset and restored apps and happened again pretty much right away. I talked to Verizon support (they were actually pretty helpful) and they suggested doing a hard reset without restoring any apps (thinking it might be an app issue). It ran for almost a week withouth freezing. Each day a loaded a couple more apps/updates. It was pretty hot during the week and I had it with me on a couple 30 mile bike rides (with MapMyRide running). I've been uninstalling things in the order I loaded them but it still keeps freezing. I guess it really could be a hardware issue that only affects some phones or I imagine we'd see a LOT more people complaing (of course, it could still be an app the others don't have).
Has anyone received a replacement that worked? The Verizon rep was happy to send me another phone (even though I purchased through Newegg) but I decided I'd try the reset route again first.
When i factory reset mine, the initial boot the screen was frozen (this was after 24 hours of spinning gears, letting battery die, then 20+ resets keep getting the gears until it finally came up to the welcome screen). Put the phone down on a Qi charger, then did a reset and the second time up the screen was responsive. I did this while at the beach, in AC room (~70deg F), but I image with a rather high humidity.
For me i think that 100% ruled out any app issues!
Rumors around GDR2/Amber comming very soon, praying this is fixed or im sending mine out for repair and hoping it is a hardware issue!
Another cool trick..
When i have GPS on in the car, charging the phone on a hot day... it is a garuntee that it will freeze.... but ONLY after you let the display time out or you turn off the screen.
I have noticed that if i turn of the screen accidentally i quickly turn it back on and the swipe to lock doesnt work. If i quickly cycle the screen power 1 time again then the swipe to unlock kindof lags behind but eventually my touch registers and it unlocks. I have reproduced this a few times. It seems to prevent further freezing sometimes by doing this, but that might just be coincidental.
I was outside in the heat and sun 2 days ago and it froze. I ran inside and within 2 mins it responded. When I put the phone to my ear to make another call, it was smoking hot!
Why send it out for repair when Verizon will just replace it?
I have been experiencing a similar problem and stumbled upon this support page. I believe that I have fixed this issue (at least for my phone). My phone wouldn't respond to my touch, but I could do a soft reset and get it to work for a few minutes before it would be unresponsive again. I had orginally set my phone's touch sensitivity to High (because I had a thick screen protector on it and my stylus worked better that way). I have since set my touch sensitvity to Normal and havne't encountered the problems since.
tl;dr: Setting touch sensitivity to "Normal" corrected this for me.
It was definitely a heat issue for me. I did a hard reset and left it in the sun and it froze. Got a replacement from Verizon and no more problem.