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Can't delete email account

New Member
Nuriaofzoiets
Posts: 2
Accepted Solution

Can't delete email account

Hi,

 

Recently my microsoft account got hacked.. My old nokia account was linked to that email so I made a new nokia account. Im still able to download apps on my phone, but I can't update them. I get the 80048823 error. 

 

So I tried to delete the email on my Lumia 920, but when I tap and hold the mail account a sync message pops up. I've got another mail account on my lumia and when I tap and hold that account I do get the delete option. 

 

I read somewhere that the only option is to hard reset the phone.. but that means I lose al my data.. Is there another way to fix the problem? 

 

Thanks in advance. And sorry for my vocabulary.. 

 

 

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Mobile Visionary
yasfer21
Posts: 1,173

Re: Can't delete email account

No other way to delete the Main account or Microsoft account. Reset only.
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New Member
Nuriaofzoiets
Posts: 2

Re: Can't delete email account

That sucks... And if I make a back up, reset the phone, and put the backup on my phone, the mail account would still be activated right..?  

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Mobile Visionary
yasfer21
Posts: 1,173

Re: Can't delete email account

The Microsoft account is the identifier. It is what the backup is associated with.
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Registered Member
Jude22
Posts: 1

Re: Can't delete email account

I cannot find the solved answer here.... please help....

 

I have the same issue with the SYNC message.

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Mobile Overlord
farby
Posts: 19,561

Re: Can't delete email account


Jude22 wrote:

I cannot find the solved answer here.... please help....

 

I have the same issue with the SYNC message.


Message 2 above .. The post with a 'Tick' mark in Green Circle ...

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Mobile Guru
ugura
Posts: 1,642

Re: Can't delete email account

solved answer is the second message on this thread

 


yasfer21 wrote:
No other way to delete the Main account or Microsoft account. Reset only.

as yasfer21 mentioned, main microsoft account is the identifier account and there's no way to delete the main microsoft account except phone reset.



The silence will fall
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