Hello - I recently bought a Nokia Lumina 610 for my wife for this Christmas. I set it up for her - she has a Gmail Account and Facebook account - nothing too complicated. She immediately starting getting the same message - "Google error. Last updated 6 hours ago. We're having a problem connecting to m.google.com. Try again later. Last tried 7 minutes ago. Error code" 80072EFD". I've searched the Google support sites, Microsoft support sites and now, Nokia and there appears to be no real fix - just suggestions like "change your password" or "restart the phone". I still can't get rid of this error despite trying everything. I live in Ottawa, Ontario, Canada, have a voice plan with Telus and use WIFI in the house. Again - nothing too complicated in my opinion. Is there a fix - can anyone help? The look and feel of the phone is great - I even like the Windows OS - only problem is that so far, the most basic smartphone application - email - doesn't work. Thanks, Edward88Larkin.
I suffered this problem for 2-3 days. Today I updated the firmware to the latest version (using zune on my laptop) and it now works fine.
Hope this helps.
Similar situation for Lumia 710 I bought for my wife in Italy, but with the following interesting detail: two weeks ago, transferring from Tim to Vodafone provider, we started with "tutti 250+250" promo which let us try internet connection, that was ok both in hotmail syncing and in internet explorer navigation (also viewing a youtube video on the smartphone). Then, having quickly used all 100 MB available, we asked 190 assistance to change promo into the "smart 250" (which includes 1 GB of monthly data connection) two days ago and our situation changed: hotmail syncing always fail (sometimes showing error Code 80072EFD and inviting to retry later) and internet explorer shows some web pages, e.g. Google main page, but never give satisfaction, appearing too slow, showing web pages loading but never completing it. Don't you find it's a nice coincidence occurred in passing from a certain Vodafone promo to another one? In our Vodafone web account it looks ok we have obtained "smart 250". I'm going to re-call 190, I'll keep you informed.
14-01-2013 16:04 - edited 14-01-2013 16:04
I have a Lumia 920,and ran into similar problem.
I also had to create an additional access point , activate it and then de-activate it.
Then followed the steps in the link.
A thing you could try is:
do a factory reset
change your certificate to a .p7b cert-file on your laptop
send it to your phone via hotmail
install that cert.
try to sync
worked for me on my htc 7 tropy and now my nokia 920.
I have a Lumia 800, and it has worked OK after the auto-switch-off problem was solved last year. But now, suddenly, the synchronization of my contacts data between Windows Live and the phone does not work. It worked fine for approx. 15 months until a few weeks ago. I get the error code 80072EFD. Connection to the web works. None of your or the other users' advice have helped me. Nokia please tell me what to do.
29-04-2013 10:24 - edited 29-04-2013 10:27
As mentioned by Kosh & Earthyworm, the error code 80072EFD means there is a connectivity issue with the server. To fix this, you have to verify if the connection settings are configured correctly. Try again after verifying the server name, user name, and password.
If you are still having this behavior, try the following:
If you cannot find a solution to your problem in the information above, you can also try search on the Microsoft Community pages. Alternatively, you can also try the solution provided by Kumarmn which is by updating the phone's software.
See this link for further details about software update. http://www.nokia.com/global/support/software-updat
Hope this helps.
I am using Lumia 520 and getting error while accessing live account.
We're really sorry, but we've run into a problem, and we're not sure what caused it. This Might be a temporary issue that will be fixed if you try again latter, bUt if you keep seeng this error and want to call support, here's an error code that might help them figure out the problem 0x80048264
I've fixed this problem with my Lumia 710 by changing that server name it couldn't sync with. It said "live.com is unavailable at the moment, error code 80072EFD". I tried the server name to m.hotmail.com instead, and everything synched fine! I guess live.com isn't Windows Live's sync server anymore...
As for Google (Gmail), I am using m.google.com and it always synched quite well. Try this out!
I was having problems with the Nokia 928 syncing my Office 365 while on my home WiFi network. But my iPhone and Android would sync fine. The Nokia 928 would only sync while on cell or another WiFi network.
Solution: Disable IPv6 on Router.
1. Go to router on computer. Type address like: 192.168.0.1
2. Go to Advance Settings
3. Find IPv6 WAN
I made a Youtube video of the problem: https://www.youtube.com/watch?v=axQQZfxxsCA
I have this same exact problem with all of our company's L928/822 phones - only with Office 365 and only when on cellular - reconnect to wifi and everything works fine again. I have found that going into Settings > Cellular turning the data on/off "clears" things out and the phones begin to work again.
VZW is very tight-lipped about what may or may not be going on, but it seems to be that their implementation of IP6 may cause some issues with getting to O365 - at least that is what I got from engineers at MS as they noted i wasn't the first VZW customer to call about this.
The only thing that I'm not 100% sure of with this is in respect to the phone's time zone. I'm in EST, but my phone shows "Bogota, Lima, Quito" (UTC -5:00). Although the UTC info is correct, does the time zone label have any affect on the phone's ability to work correctly with SSL certs? I've set my phone to manual time info to see...but any other info would be very helpful.