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Re: Explorer problems on Lumia 800

Counsellor
palaidniex
Posts: 55

Explorer problems on Lumia 800

In some homepages lumia default superturbo reliable explorer crashes.

right from the box it did not react like that, it started after first updates.

previously it was possible to save pics from internet to phone, now after updates - no chance - it ends with crash 

 

there is NO possibility to uninstall/reinstall Exproler...

 

and did not find any answer to this problem. Or I missed something?

 

now there is "new" windows phons out, but old is still not fixed...

Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Please use plain text.
Counsellor
palaidniex
Posts: 55

Re: Explorer problems on Lumia 800

So - there are no solutions and it should be bringed back to sales place?

Nokia has to take this not working solution back or what?

 

Why such things for not a cheap price are so faulty - why they do not simply work?

Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Please use plain text.
Mobile Overlord
adrianhughes
Posts: 10,209

Re: Explorer problems on Lumia 800

First backup your contents, then perform a soft reset and if that doesn't work, a hard reset. If you are still having problems, you will need to take your phone to your local Nokia Care point for them to inspect.

to locate Nokia Care locally: http://nokia.com/support
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Counsellor
palaidniex
Posts: 55

Re: Explorer problems on Lumia 800

Believe me - EVERYTHING that regular user can do according advices from this discussion board was done.

Soft reset, Built in Restore Factory Defaults, Hardreset.

 

EVERYTHING!

That was not a problem BEFORE updates maked phone "better".

 

So no solution?

Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Please use plain text.
Mobile Overlord
adrianhughes
Posts: 10,209

Re: Explorer problems on Lumia 800

As stated previously, now you will need to take your phone to your local Nokia Care point for them to inspect.
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Please use plain text.