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Freezing issue with Lumia 800

Registered Member
vshivaram
Posts: 1

Freezing issue with Lumia 800

Hi,

   I bought a new Lumia at the Ambience Mall in Gurgoan 2 days ago and since the time I began using it, it suddenly and randomly freezes with no display and totally unresponsive. There seems to be tactile vibration on pressing the Windows or search buttons, but the phone is also unreachable. The only option is to reboot the phone and this is really irritating as I dont know when it freezes up. I have to keep switching on and checking.

 

I am told there is a replacement for these phones if any issues happen, even the Nokia care repair shop was unable to help. Now since I am located in Bangalore, is there any other retailer I can have this phone exchanged?

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New Member
MikaU
Posts: 3

Re: Freezing issue with Lumia 800

Hi,

 

I had tha same problem here in Finland. Phone just freezes and nothing happens. Windows button gives vibration still. Only thing how to reset phone is to press volume down and power button. Keep them pressed down couple of seconds. My phone was once in repari already, but came back with same problem. Now it is there again. I'll update this thread, when I'll get my phone back from Care.

 

This didn't solve you're problem, but just wanted to say that you're not you're own.

 

- Mika U -

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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

I have same issue.. and am getting v. frustrated with it...

 

Checked the SIM…  and I’m fully updated since end Dec.  on the weekend it continued to lock…

Interestingly enough the phone *feels* like it’s on.. as the handset is slightly warm… and if you tap the windows key it makes the little buzz in your hand.. however completely unresponsive to anything except a 15second poweroff.

 

Why did it work perfectly for a few weeks and then suddenly stop when nothing has changed?

 

Gavin

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Registered Member
Aitch
Posts: 3

Re: Freezing issue with Lumia 800

Same here.

Best regards...
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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

so... to any Nokia people reading this... can you respond/reply?

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Advisor
Arctic
Posts: 10

Re: Freezing issue with Lumia 800

Same issue.

 

Can you say whether this was happening before the 7740 update?

 

I have a suspicion this is after...

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Registered Member
Aitch
Posts: 3

Re: Freezing issue with Lumia 800

Sorry, but I cannot answer this because I have not had the Lumia before the update.
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New Member
bassed1973
Posts: 4

Re: Freezing issue with Lumia 800

similar issue my lumia switches off quite regular when i disconnect a call then it switches itself back on. very frustrating . any ideas gratefuly recieved

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Counsellor
ejovi
Posts: 99

Re: Freezing issue with Lumia 800

[ Edited ]

I had the same issue with the screen freezing. I've been reading other threads on this and some say it could be cold weather. I remember I had a Nokia 5800 and the screen would scramble when it was cold out. The only way to fix the screen to use a magnet on a certain part of the screen or heat the phone up with a blow dryer and use the unlock switch. I don't know if it's the same deal with the lumia 800. I remember  rubbing the screen with my thumbs on the screen in opposite directions and pressing the unlock button to try to unlock the screen. That worked a few times.

 

Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
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New Member
MikaU
Posts: 3

Re: Freezing issue with Lumia 800

Hi,

 

My phone did it so often, that I couldn't use it. Sometimes it freezed before it started, just Nokia text on the screen. Normally after short usage about 1 - 5 minutes. So cold and warm wasn't the issue at least on my case.

 

Best Regards

Mika U

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Counsellor
ejovi
Posts: 99

Re: Freezing issue with Lumia 800

My phone just froze on me today, while I was listening to music. I reseted the phone (holding down all the buttons on the side) a few times and the phone came back on w/ no problems. One thing I wonder if I reset the phone like this again will it erase my phone content (contacts, programs, photos, video etc.) and bring the phone back to it's original specs like when I 1st purchased the phone?

Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
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New Member
MikaU
Posts: 3

Re: Freezing issue with Lumia 800

Hi,

 

There is two ways to reset Lumia, soft and hard reset. Soft just starts phone again, if holding down power button doesn't help. Hard reset restores phone to factory settings meaning empties it totally.

 

You'll find instructions here:

http://www.ukmobilereview.com/manufacturers/m-nokia/reset-nokia-lumia-800/

 

- MIka U -

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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

Applied the latest upgrade this morning... 20mins later it died (black screen no vibration)... 15second power press before it booted up again.

 

Seriously... is anyone from Nokia reading this?

I'm at the point of just going out and getting a pay-as-you-go Android

 

Gavin

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Advisor
Arctic
Posts: 10

Re: Freezing issue with Lumia 800

I'd like to test something if anyone is interested.

 

Please run your phone with Wifi, 3G and data connection both set to OFF, until you need it.

(You still get sms fine on GSM only.)

 

Then switch them ON, but switch them OFF when you've finished using them.

 

I'm curious to see whether this would make a difference.

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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

Switched off wifi 4 days ago.. no change..

 

The only change is since the patch update released this morning.. now when it goes black and freezes, tapping the buttons no longer even makes the phone vibrate.

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Registered Member
JohnSc
Posts: 1

Re: Freezing issue with Lumia 800

Im seeing the same issue. I also note that since an update, pressing the windows or search buttons no longer results in a vibrate.  Another note is that my issues are getting progessivly worse. It used to freeze maybe once every 2 or 3 days. Now its freezing every 10 to 20 minutes some days.

 

Has anyone else noted an increase in hang frequency after updates?

 

Does anyone know if this is an known issue that is being addresses in the newsest "battery" update

that is comming?

 

 

 

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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

well... I'm getting same frequency of freezing...
seems to be more or less the same before/after latest patch.

It <seems> to last longer so long as the phone is plugged into mains charger.. (note: not much use as a mobile phone if you have to keep it plugged in @ home)

BTW: Seriously? does anyone in Nokia read these posts and even acknowledge there's an issue.. or is this just basically nokia customers talking to each other in isolation.
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Sage
matthewleech
Posts: 280

Re: Freezing issue with Lumia 800

I recently updated to 11500 firmware and immediately encountered freeze problems which I'd had not happened previously.

 

However, it turned out to be because I'd entered my APN name incorrectly just before doing the update.

 

Aside: I've found that internet data and MMS to be mutually excluside (prior to 11500) and I had to delete the APN when I wanted to send an MMS and insert the APN again for internet data. I typed the APN name incorrectly on the last time I did the switch.

 

The freeze problem seemed to happen most frequently when I was switching flight-mode off. Once I correct my APN name the freezing went away completely.

 

Hope this helps.

Matt

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Advisor
GavinWilliams
Posts: 14

Re: Freezing issue with Lumia 800

That's the first piece of possible good news I've heard in a while...

Now.. the freezing you discuss.. is this following the same symptoms as described above?... (screen black and unresponsive?)... or is it that the phone freezes with screen active?
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Advisor
Arctic
Posts: 10

Re: Freezing issue with Lumia 800

Has anyone had a freeze on the 8106 update so far?

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