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Help with Lumia 920 Exchange/Outlook sync email be...

Registered Member
crippus
Posts: 2

Help with Lumia 920 Exchange/Outlook sync email before I need return!

Hello,

I am pretty proficient with Windows Phones. Have had a Focus, and Lumia 900. Now have the 920. Love it, except will NOT sync with my work email, which is Outlook/Exchange. Didn't have a problem with the Lumia 900 doing it. And the 920 will sync seamlessly with my Hotmail and Aol accounts. Every time I try and set up my work email, this comes up...
Error code 80072F30 we're having problems downloading messages(not frequently)
Or this one EVERY TIME...
We are having a problem connecting to...(our company server name)
Error code :86000107


I've tried on this phone. Ive done a hard reset. I've tried on the 8x in store. Same result. Is there a bug or something I need to do? If not, I need return the phone, which I love.
Thanks
Craig

   

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Mobile Overlord
adrianhughes
Posts: 10,207

Re: Help with Lumia 920 Exchange/Outlook sync email before I need return!

Hi Crippus,

Sorry to hear the problems you are having with the email experience on your Lumia 920. As it seems you have exhausted all options, including performing a hard reset, you will need to take the phone back to your point of purchase, or to your local Nokia Care point for them to inspect.

to locate your nearest Nokia Care point: http://nokia.com/support
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Mobile Sensei
ceroberts75
Posts: 5,073

Re: Help with Lumia 920 Exchange/Outlook sync email before I need return!

it may be something as simple as one letter being off, or missing a period or using a comma instead of a period.

i am using two exchange and 3 imap on my device without error.

i did have a challenge on one exchange, but it was the user (me) lol.

Kudos are the STAR Below to the RIGHT, Solution is Below to the RIGHT
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Registered Member
SkeMaz
Posts: 1

Re: Help with Lumia 920 Exchange/Outlook sync email before I need return!

Hi

I've double-checked my settings connectng to my POP3 server.

I have also compared Nokia 920 settings to my wife's HTC Trophy running Win7.5 using the same Optus network in Australia.

If I use my POP3 sever name of syncint.com I get an error code 80004005 on syncing.

If I change the setting to syncint.com:993:1 (which is what works on my wife's HTC) I get the error code 80072F30 (as reported in this thread).

Any assistance will be gretly appreciated.

Thanks, Mark.

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Counsellor
Posts: 25

Re: Help with Lumia 920 Exchange/Outlook sync email before I need return!

It's a known problem, see http://discussions.nokia.com/t5/Nokia-Lumia/POP-Email-on-WP8-Lumia-920-Error-Code-80004005/td-p/1649...

Frankly, I think it is rediculous that a phone can be released upon the public without this working properly. :smileymad:
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