2012-06-28 4:56 - edited 2012-06-28 5:26
I have exactly the same problem. A Nokia engineer is coming to check my Lumia 900 later and I am going to reproduce the problem to him. I hope he is as highly-trained as their Lumia Concierge claims to be. By the way I am in Singapore.
I was at the Nokia Care centre yesterday evening and I reproduced the problem to the person serving me. He was unable to accurately describe the problem in his report, so I doubt if their engineers can even diagnose it properly to fix it. Wasted my trip to their Care centre...
I have the same issue with my phone!! no point in repeating the steps everyone already mentioned hundred times.. Nokia please come up with a fix.. this is the second phone i'm having the issue.. so frustrating
COntacting the Twitter address above bore no fruit. They told me to go to AT&T with no more than my tweet and "capacitive buttons don't work."
I am incredulous that this problem could not be reproduced wtih handsets in hand. Just set it down and play music loudly through the speaker. It will go to Bing untouched, and some buttons won't work or work correctly.
Yes I also doubt they were unable to reproduce the problem, unless they were trying to reproduce what I had posted very early in the thread, at which point I was unable to truly reproduce the problem. But if they tried to do what I later posted (maybe 3rd or 4th post in which I explicitly say I can reproduce this problem) and what others have described then I cannot see how they could not replicate it, especially with a defective phone.
My best guess is that they were unable to find the cause of the problem or a viable fix other than replacing the defective phones.
today i visited ATT DSC (device support center) 700 S winchested Blvd, san jose
i explained to the guy whats going on with my second phone and representative said he wants to wipe the phone completely and show the issue. i said OK fine, im ready to do that (hoping they will take this issue seriously even though its the second time im loosing the data on my phone..) he reset the phone i lost all apps/music and handed over the set to me. again im mentioning this if any of the nokia guys are reading this. now ive a factory reset phone
1. i added my live account.
2. clicked marketplace and downloaded personal radio(the one for accessing pandora radio)
3. once the app got installed i entered my pandora login details..logged in..played one song
4. while its playing hit the center button just once. yes! issue is there. it activated microsoft tellme..
5. now hit back button. it doesnt really worked...pressed two three times it took to the backgroung apps running..
i did all this infront of the support guy. he took the handset from me and did the same stuff..and he goes like yeah right..there is some issue. he made some notes on to my att account. thats it. he said he can order a replacement phone.
Now tell me this is second phone, how sure that the third one really work?? im amazed to read people going ga ga on amazon reviews. best phone ever.. are they are all using headphones to listen to songs?..never played a game?? never put a call to speaker phone??...
NOKIA wake up! this issue so easy to reproduce. if this is what nokia device are how in world you would expect to say some good things about phone?.. i had a feeling before lumia was on my hand that finally there is some good competition for apple and samsung..**bleep**!
as a customer i dont really have to deal with these petty issues when im paying for your phone plus i clearly know there are other better phones out there in market. well this is what the price i pay for choosing nokia. how you guys really planning to succeed with this kind of quality??
I'm sure there are tons of people out there who is looking for a solution for this issue.. googling doesnt take anywhere. after spending some time i found a thread in xda forum and i found this link posted there and after reading all the above comments i feel like im not the one there are hundreds who raised their voice already. Nokia do something before i dump this phone. decades before you dont have to care about this but now you have to. thats the market share you have.
- a totally unhappy new nokia customer.
2012-07-01 3:29 - edited 2012-07-01 3:30
its very strange that they have not reproduced or acknowledged the problem even after hundreds complain about the same issue. silence from Nokia lefts me belevie that we all got screwed up big time beleving in NOKIA. if you are on the first 30 days its better to return and get a differnt maker. my second phone also had same problem and now im waiting for the third one! im sure the third one will not be different either. ill keep replacing untill these guys do something serious about it. i got locked up in 2 year contract!
Contacted the at&t tech support > showed them the issue with the capacitive buttons > They reset my phone > Problem still occurs > Contacted the warranty center > Replaced my phone > Working perfectly !
I've been having the same problem as well. Personally I'm leaning on the side of it being a hardware problem.
I don't think that anyone has mentioned this throughout this thread so far, but I opened the diagnostics tool (enter "##634#" into your dialer). If you press the start or back buttons without audio, their icon turns green and immediately clears when you let off of the button.
However, if you play audio as you run this test, once you let off the buttons you'll notice that hangs at green for a few seconds before clearing.
Early on, someone had mentioned something about the magnets interfering with the buttons. Honestly that sounds about right to me.
I´m facing this problem on a Lumia 800.
This phone was working fine until I try to updated it to Tango.
At the end of updating processing, I got an error and this problem started.
I already did a hard reset, but it didn´t work.
I have already flashed to a previous firmware and it didn´t work either.
I don´t know what else to do.
I see hundreds of people talking about this topic, but has Nokia made any statement on a fix for this? I have the exact same issue with my Lumia 900. I get the Tell Me and Bing pop-up's almost everytime I play anything with audio. Videos, music, games, etc...
My phone has this problem. The capacitive buttons won't be reponsive when playing audio through speaker even if you turn the volume all the way to zero which is no sound coming from speaker, it still occurs. I sent mine in to Nokia for repair but they said they couldn't duplicate the issue. Now I am stuck with this annoying issue.
2012-07-23 20:18 - edited 2012-07-23 20:20
I've had this issue since my day 1... thank god I'm in my 30days.
SERIOUSLY, how hard is it for Nokia to add an option to completely disable the voice recognition device, so that function is totally out of our way???
how many of you actually wants to use voice or speech recognition??
can't they update the firmware or software so that we can shut-off whatever's mechanically in there to recognize voice involuntarily?
By no mean I'm not a mechanical engineer..but this would be a great fix..not solving the problem at its core, but would be an ok solution to 99% of us..correct me if I'm wrong.
I'm about to return my phone just once..if problem comes back in a week, I'll exchange for another different brand phone and never go with Nokia again. I've owned so many affordable phones and this is my first, and hopefully the last problem I've ever have to face, period.
Could this because the audio player uses all the processing power and leaves nothing for the capacitive buttons. I also notice when the phone is hot, it increases the chance of this happening faster.
NOT GOOD BUSINESS GUYS... FIX THE PROBLEM OR I WILL KEEP THE CAPS LOCK ON...
C'mon, lets get real and at least communicate openly and honestly with a planned date to resolve the issue, or identify exchanging the phone as a solution.
The first bug you guys tossed free phones out like candy, and this bug you put the cone of silence on (for those that are old enough to remember).
Anyways, I like NOKIA, but you got to give the fans a reason to LUV NOKIA... Hook us up with low cost upgrades to WP8 and call it a day.