Search Discussions:
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply
Topic Options

Re: Issues this weekend with Lumia 900.

Gromet
New Member
Gromet
Posts: 1

Issues this weekend with Lumia 900.

Options

‎2012-04-30 13:37

Hi,

 

Lumia 900 (Black) about a week and a half old. This weekend I started having the issues with the capacitive buttons. Just this morning I was checking the weather in Amazing Weather. as I was reading the forcast I was finished so I pressed back button. Nothing happened. Pressed the windows button, again nothing happened. a few more presses on both buttons and no response. then Tell Me popped up. backed out of tell me and quick pressed the windows button and tell me poped up again.

 

Very annoying...

 

What is going on with this and is this a hardware issue or something that can be fixed with a software update? 

 

If this is software update fixable is Nokia working on a fix and what is the ETA on this fix?

 

Thanks,

 

..Gromet

Message 1 of 3 (310 Views)
Reply
0
Please use plain text.
 
Mobile Guru
Mobile Guru
Posts: 1,723

Re: Issues this weekend with Lumia 900.

Options

‎2012-04-30 13:45

 

You can join the club and follow developments here - /t5/Nokia-with-Windows-Phone/quot-Tellme-quot-speek-feature-lauches-for-no-reason-plus-the/td-p/1378...

Message 2 of 3 (304 Views)
Reply
0
Please use plain text.
 
CRFale
New Member
CRFale
Posts: 9

Re: Issues this weekend with Lumia 900.

Options

‎2012-12-05 16:59

Currently I don't believe that anyone that has sent their phone in for repairs or replacement has had the issue with the touch buttons fixed. A few of the members of this forum have determined a fix for the issue but from what I have read Nokia has yet to implement something similar to fix the issue so that means people are still having the issue when they get their phones back or a new phone.

Basically, what causes the issue is that there is interference from the speaker magnet that causes the buttons to be unresponsive or act on their own. This issue can be fixed but Nokia will not allow me to post it on the forum because it technically means voiding your warranty. Hopefully, they will take a look at what it takes to fix this issue instead of just deleting and ignoring the posts of people that have found the answer.

I used to have the issue every time I watched a video, played a game or even just surfing online. I applied this fix last night and have not had the issue once since then and I watched a couple hours of video, sat through an hour long conference call which I also sent texts during, and played online.

Having this problem fixed makes it feel like a new phone and so much more responsive! I will give it a few more days of testing and then I will be putting together a video, an instructable and an email into Nokia support so hopefully everyone can get this issue fixed!

If you have any questions about this please feel free to message me!
Message 3 of 3 (73 Views)
Reply
0
Please use plain text.