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Lumia 520 Problems

Contributor
vikas1947
Posts: 5

Lumia 520 Problems

Automatic Shutdown and do not Re-start until battery is removed and re-inserted with Nokia Lumia 520

One day I was using my Lumia 520 to see time than I put it on the table and after 15 minutes when I accessed mobile I found that it was switched off, since then this thing has happened 7-8 times. To restart my phone Nokia Lumia 520 each time I have to remove the battery and re-insert it. This is very annoying since it switch off automatically any time you don’t know and hence you will not receive any call because you think that tour mobile is ON, but actually it is OFF.

And one more problem is with Speech software which is only recognizing call and calendar command and not recognizing NOTE and TEXT command.


One day I was using my Lumia 520 to see time than I put it on the table and after 15 minutes when I accessed mobile I found that it was switched off, since then this thing has happened 7-8 times. To restart my phone Nokia Lumia 520 each time I have to remove the battery and re-insert it. This is very annoying since it switch off automatically any time you don’t know and hence you will not receive any call because you think that tour mobile is ON, but actually it is OFF.

And one more problem is with Speech software which is only recognizing call and calendar command and not recognizing NOTE and TEXT command.

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Contributor
vikas1947
Posts: 5

Re: Lumia 520 Problems

One more thing how to update a faulty update manually, is their is such thing like by which phone can be updated via PC again when update is faulty

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Mobile Overlord
adrianhughes
Posts: 10,001

Re: Lumia 520 Problems

hi mate,

if you believe your update has been unsuccessful and you are still experiencing problems even after a hard reset (Settings > About > Reset your phone, and that you need to backup everything first to PC and/or online storage), then you will need to take your phone to your nearest Nokia Care point for inspection.
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Contributor
vikas1947
Posts: 5

Re: Lumia 520 Problems

The problem is as this - phone automatically shut-down any time and need battery and memory card to be removed and reinserted, If phone do not restart then charger is needed to insert and remove 2-3 times them after this rigorous work phone might start.
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Mobile Overlord
adrianhughes
Posts: 10,001

Re: Lumia 520 Problems

hi again,

sorry to hear you are still experiencing problems. as i said, you will need to take your phone to Nokia Care now.
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Registered Member
Sgt3355
Posts: 1

Re: Lumia 520 Problems

I must just be extremely unlucky! I bought a Lumia 520 last November (2013) and I am now on my 3rd and soon to be 4th unit, all being defective. First one the on/off switch failed within 2 months, the second would turn itself off sitting on a desk and the one I have now when I receive or send a call the screen goes blank (and the only way to end the call is to remove the battery!!)  :smileymad:

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Community Manager
tiny_chef
Posts: 4,388

Re: Lumia 520 Problems

Sorry to learn that, Sgt3355. Let's try to troubleshoot your phone before sending it for repair. This may be basic but can you check if you have a protective covering on your phone? This may activate your phone's proximity sensor, which explains your concern.

If you have none, make sure that your phone is up-to-date. You can visit this link on how to update your WP8 device: http://www.nokia.com/global/support/software-update/wp8-software-update/

Updating your system apps might also help you. You can scan the codes here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082

Keep us posted.


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Registered Member
Dinnroel
Posts: 1

Re: Lumia 520 Problems

My phone is not starting i tried pressing the volume down and lock key but it shows up nokia and then blue screen and it got shut down itself....please help!
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Moderator
zooter001
Posts: 84

Re: Lumia 520 Problems

Hi Dinnroel,

 

Welcome to the Nokia Support Discussions!

 

To verify, the model of your phone is Lumia 520, right? Were you able to update the software of the phone prior to the issue? Also, have you tried connecting the phone to the Nokia wall charger to see if there's any difference? If doing so didn't help, we suggest using the Nokia Software Recovery Tool. You may refer to this link: http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA142987. Please note that the link is for UK support page, you may have to check for the tool by visiting your local support page: http://www.nokia.com/global/wayfinder/.

 

We'll be waiting for your feedback.

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