I purchased a Lumia 620 from O2 nearly 2 weeks ago and I've been trying to claim the free shell case via the nokia620freeshell site and it keeps coming back with an error message stating the IMEI code is invalid - apparently I'm not the only one this is happening to.
I've also just tried to use Live Chat here on the support pages and when I type in the code there it also comes back with an invalid IMEI.
Any ideas what's going on?
You should first contact O2 about this and failing that, you should contact Nokia Care directly using the Nokia Support tab to the bottom of this page.
2013-02-12 10:05 - edited 2013-02-12 10:12
I had the same issue when trying to claim mine as I purchased it on the 31st of January. Yesterday they made changes to the site and I was able to claim.
If it's still failing for you don't contact O2 as advised above, call this number instead: 0843 320 9406 If you aren't happy with what that person says to you ask to speak to their supervisor instead which is what I dad and got a call back from someone in the UK. The number they called me from was 0191 477 5187.
rang the number above and was told that Nokia have a problemd with some early 620's not being registered correctly. The said they would contact Nokia and let me know when it is sorted.
Wont hold my breath!