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Re: Lumia 620 Software Problems (Opening Settings ...

New Member
Joeley
Posts: 2

Lumia 620 Software Problems (Opening Settings and Shutting Down)

I've just bought a new unlocked lumia 620 and its great. APART from the fact that I cant open settings. After completing the initial setup, I cant open settings, and when I shut down the phone, it gets stuck on the goodbye screen and I have to take the battery out! Any ideas?

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Mobile Guru
paulheu
Posts: 4,204

Re: Lumia 620 Software Problems (Opening Settings and Shutting Down)

 

I'd get the phone back to the retailer

 

 

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New Member
Joeley
Posts: 2

Re: Lumia 620 Software Problems (Opening Settings and Shutting Down)

Do you think it might need a software update?

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Mobile Sensei
adrianhughes
Posts: 8,940

Re: Lumia 620 Software Problems (Opening Settings and Shutting Down)

not sure, but is best to check with your retailer from now on mate. if they are being less than helpful, you will need to chase it up with Nokia Care: http://nokia.com/support
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Registered Member
Jussi65
Posts: 1

Re: Lumia 620 Software Problems (Opening Settings and Shutting Down)

Hi, just my dother get 620 as well and same problems, all others working well but when try to open setups, it will show empty screen and then coome back basic  view.

 

when switch off , goodbye text will keep on screen long long time and need to open  phone and take battery away and put it back, after that when swithc phone on again , same problem....

 

So looks that there is some kind of problem with SW, same problems as earlier with Symbian phones, HW is ok, but software never.......

 

Do i need send this back for retailer or contact to Nokia service and they will flash it again?

 

 

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