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Lumia 710 auto-shutdown & restart after Nokia firm...

New Member
Skipster
Posts: 2

Lumia 710 auto-shutdown & restart after Nokia firmware and Windows 7.8 upgrade

I upgraded my Lumia 710 to the latest firmware and W7.8 some 3 months ago. Since then the phone regularly shuts down and restarts automatically. I had no issues like this at all before performing the upgrade.

 

The issue most often occurs when being called, or when trying to call someone. No issues when texting or using any other functions. A restore of the old firmware and OS didn't solve the issue nor upgrading again.

 

A friend of mine has the exact same issue since the upgrade. I also read about other people experiencing this on other boards, but no-one seems to be able to provide a solution.

 

It is rather annoying when a phone refuses to work as a phone. Any help / suggestions are welcome.

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Mobile Overlord
jimmyireland
Posts: 17,221

Re: Lumia 710 auto-shutdown & restart after Nokia firmware and Windows 7.8 upgrade

May i ask how old your sim card is as this seems call related?

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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New Member
Skipster
Posts: 2

Re: Lumia 710 auto-shutdown & restart after Nokia firmware and Windows 7.8 upgrade

The SIM-card is only a year old. Note that both my friend and I as well as the other people I've read about with similar problems only have had this issue since the upgrade(s). It happens primarily when I receive or make calls, but not exclusively, and the friend that has the same issue says it even happens more randomly.
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Mobile Overlord
jimmyireland
Posts: 17,221

Re: Lumia 710 auto-shutdown & restart after Nokia firmware and Windows 7.8 upgrade

You should try the sim card first to rule this equation out.

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
Please use plain text.