[jtsticks]

Hi the camera function in my brand new Lumia 800 wont open. This is both from trying to use the on screen button and side of phone button. I have tried changing the camera settings but this has not helped? Any suggestions please? Thanks

[aspergerguy]

@jtsticks

As a pre-cursor to returning your device can only suggest that you perform the hardware reset press the Power key and hold it for 10 seconds, when screen turns black press the Power key to turn on the phone; After that the software / operating system (OS) reset returns the phone to its out-of-the-box state by Tap Settings > About > reset your phone - default Nokia lock code of 12345 unless altered by user (Note: that this procedure erases all consumer data!)

[jtsticks]

Hi thanks for your response. Unfortunately re setting has not resolved the problem with the camera, so it looks like a fault. Cheers