[alllies]

Hi,

My lumia 800 froze again.

On it's exact 2th month I brought my phone to Nokia Care for screen freeze issue, got it back after a week 20th July. I ask the one who handed me as to what fix they have applied, she said they have bring it to head office and changed its motherboard?..For 2 weeks it worked fine as brand new so my frustration was bit lifted.

Saturday last week 5th of August I updated my phone to:

OS version: 7.10.8773.98

Firmware: 1750.0805.8773.12220

For a week it worked fine, just today it freezes again. I was listening to MP3 music with headset on while reading mails then a FB message push notification appears so I go over it by tapping on the notification. It directed me to messaging app read the message and replied. I stayed on the app waiting for the reply then BOOM!!..screen freeze.

Before the screen freeze I set my Wifi on gone to Marketplace and download the app updates and been switching between apps.

Before update to 8773 I was on 8107 OS version. With 8107 I am doing above routine with no problem or screen freeze.

Additional details on my phone:

Hardware revision # : 112.1402.2.4

Radio software ver. : 1.7.50.08

Radio hardware ver. : 8225

Bootloader version : 7.41.0.0

Chip SOC ver. : 0.74.2.1

[Raoul_Duke]

Hi alllies,

Thanks for your post and welcome to the forums.

Sorry to hear about the issues you have been having with your Lumia device and the freezing, I can assure you this is not a common problem amongst the Lumia range of devices.

Have you tried contacting your local Nokia care line or Nokia care point?

You can find this information on the below link:

http://www.nokia.com/global/support/locations/

Or alternatively you can also email : Support.discussions@Nokia.com. If you do email then if you can please provide as much information as possible including contact details, full details of the issue you have been having, any reference numbers you may have and any other information you think it would be useful and we will look into this for you.

Raoul_Duke

[LEDJPS]

OMG sounds like a standard response. "Have you tried contacting your local care line/point"
I do not wish to sound rude but he did say in his post that he had already done so.

The reason for me being off the mark is because I have the same issue with my Lumia 800. It has the latest update and find it very fustrating that My music player will randomly pause and freeze/lock the phone rendering it usless until I reset the phone.
This issue is not an isolated case and has happened to many people with the Mango 7.5 (just google it). Microsoft were apparently investigating the issue, but this was some time ago and since then still no solution.
Why does Nokia release newer phones with Windows 8 but dont solve issues with existing ones.
Arrrrrggghhhh! my first Windows phone (after moving from Android) and I am NOT happy...

[hamza_faheem1]

Exactly the same happens with me as well everytime i browse and listen to music at the same time after regular intervals!
NOKIA or MICROSOFT must fix this issue its annoying because the phone just seems to stop responding!

[LEDJPS]

I've tried the following...all failed to stop the issues:
*Factory reset Lumia 800
*Reinstalled a previous os backup via Zune.
*Adjusted and disabled conversion settings in Zune.
*Tried various other Music Players from app store.
*Tried with/without headphones.
*Tried plugged/unplugged from the wall charger.
*Tried with wifi on and off.

A fix for this MUST be contained in the next update or there is absolutly no point in keeping the phone. I wish they would stick this topic or at least confirm that a fix is being developed...

[LEDJPS]

Can someone confirm weather this issue is being investigated? A big problem with htc devices that had an update which supposedly fixed the problem but still no word from Nokia. Seems the problem has made it's way to the Lumia.

[adrianhughes]

Hi LEDJPS,

I am sorry to hear the problems you are having. Since you have performed a hard reset and (I assume) you have the latest firmware installed, then you will need to take your phone to your local Nokia Care point for them to inspect, as it may be a hardware fault.

to locate your nearest Nokia Care point: http://nokia.com/support

[Jernej]

Having the same problem and its happening once or twice a week when listening to music in the background and reading news or a office document it freezes and i need to reboot it by holding on the power button for 10 sec. I'm no expert but i don't think this is a hardware fault and I don't want to take my 6 months old phone to nokia care for the second time because if I do i will demand my money back.

[LEDJPS]

Did it AGAIN for about the 30th time in total last night. Only this time when the phone reboots, I am told that the phone has found a new network (like a new sim has just been put into the phone).
I am then given a list of networks to choose from.
As this has not happened before I am going to test the music player again and report back...

[notanewbie]

Dear Nokia Representative,

I'm also interested on whether the freezing Lumia 800 already has a permanent solution since the  first inquiry in this message thread was last August, if i am not mistaken.

I got my phone last month.  I was just listening to music using Zune when my phone froze.  I held the power button off until it turned off (based on the suggestion I saw online) then I turned it on again.  I played music again then it froze again all within one minute.

I think that this might no longer be an isolated case because I've found several sites in Google with the same concern and most recommended just doing what i did or re-booting the phone.

I hope Nokia can help us out here.

Thank you.

[MikeNewcastle]

Hi there folks,

Lumia 800: WP7.5: OS Version: 7.108773.98  Firmware: 1750.0805.8773.12220  hardware: 112.1402.2.4

Bootloader: 7.41.0.0  CHIP SOC 0.74.2.1

I'm in Australia and had been using the media player last Saturday (Dec 1st 2012) on my Lumia 800 when it froze as well.

I was trying to pause the song when it froze. I tried to power it off, tried hard resetting by holding down the power button for longer than 10 seconds but to no avail. The screen locked with the info about the song, time & date etc.

I tried many times during the day to reset it, but alas nothing happened. I assume the battery died eventually.

When i returned home i plugged it into the usb charger, still nothing. I plugged it into my PC usb port and after an hour or so, it beeped and turned itself on and started charging up.

I havent played the music player before... or since.

Any clues to how to remedy this bug????

Many Thanks.

[Dansercoer]

Raoul_Duke, I can assure you this IS a common problem.

Why doesn't anyone from Nokia reply with a solution here?

[divyanshu_logi]

Situation it same for 7.8
c'mon Nokia. You need to answer us.

[paulheu]

If you need to speak to Nokia contact hem through Nokia Care by phone, mail or chat (where available). Nokis Support Discussions is a user to user support platform.

[papundekl]

Hi all,

I'm also having this issue. Have my lumia for over a year and was hoping with every update, that it fix this issue, however still nothing. Currently running latest v7.8. Come on nokia, this is not deffinetely rare issue. Just google it and will see how many people experience this! It actually seems quite common.

[GTvispARC]

Dear Nokia,

I own a lumia 800 and since your last update my phone (and seemingly the phones of large number of your other customers) has been freezing when music is playing and other tasks such as web browsing or producing a word document are being performed. I do not think that this is a fault with the phones as such, but with the software update which we recently recieved as before this i never had any of these problems. It would be much appreciated if you looked into this problem as i am sure you could add somthing to your next update to solve this problem. Do not ignore this issue and end up losing loyal customers who went out on a limb to buy these phones over other proven and tested platforms.

Regards,

Adam