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Re: Lumia 800 Telekom: SIM-PIN ist _not_ requested...

Contributor
saardunu
Posts: 5

Lumia 800 Telekom: SIM-PIN ist _not_ requested when turning on the device

Hi,

 

I have a serious problem with my Lumia 800, Telekom/T-Mobile Germany Branding. When I turn the device on, there is no prompt to enter my SIM-PIN. The consequence: I am not able to connect to my mobile phone provider unless I pretend to do a real call, then the phone requests my pin. However I want to be available for calls right from the start!

 

Has anyone experienced this problem, too? Any workarounds?

 

Thanks,

 

saardunu

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Professor
JudaZ
Posts: 507

Re: Lumia 800 Telekom: SIM-PIN ist _not_ requested when turning on the device

[ Edited ]

Are you using a new micro SIM card, or a standard size SIM card that has been cut down to a micro SIM size by the operator/carrier?

 

I just tried activating SIM PIN request on a Lumia 800, using a brand new micro SIM and this worked as is should when the phone was started.

 

so if your SIM card used to be a standard size SIM, I would suggest you contact the operator/carrier and ask them to send you a new micro SIM. This could be the cause of the problem

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Contributor
saardunu
Posts: 5

Re: Lumia 800 Telekom: SIM-PIN ist _not_ requested when turning on the device

No, that should not be the reason. I've got a brand new simyo (E-Plus) micro-sim card.

 

Meanwhile I have found out that there are other people having the same problem, however only with e-plus simcards. There seem to be employees at mobile phone shops that claim this is a known problem and nokia is already working on a solution.

 

Nokia Team: Can you confirm this?

 

saardunu

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Registered Member
Aitch
Posts: 3

Re: Lumia 800 Telekom: SIM-PIN ist _not_ requested when turning on the device

Any news on this?

I have exactly the same problem. Also with simyo micro-sim-card. On every other tested phone the card works properly.

Can we expect any support by Nokia? Are you working on this problem?

Best regards...
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Ex-Moderator (Retired)
Pfrancoise
Posts: 402

Re: Lumia 800 Telekom: SIM-PIN ist _not_ requested when turning on the device

Hi Salsalex,

 

Welcome to the Forum.

 

You will find all about this error code here.

 

Pfrancoise.

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