Nokia stated in official articles and through a post on this forum that the update would be rolled out over a two week period (it's even mentioned in the news section of your amazing collective app). I believe this is Microsoft's standard update policy. I do not know how they decide who gets the update when, it's not based on product code like it is with non-windows nokia's.
FYI, carphone warehouses aren't proper care points, they don't do repairs in house and don't have access to Nokia tools and resources such as latest firmware. A proper care point has access to more advanced software than zune and can force an update to the phone.
porndoguk wrote:its just so frustrating that all the effort i put in was for nothing as there was only "internet rumour" (which turned out to be true) then a very brief official announcement on Nokia UK's Facebook,
there does appear to be any carepoints within central london and thought id give CFWH a shot which was a FAIL,
found this article which as you say answered all questions, i thought id be sorted for today but just feel like i have wasted hours of time trying to get know where,
ohwell 2 weeks wait i guess isnt as bad as a month ive waited for the 18th of Jan
http://conversations.nokia.com/2012/01/18/new-soft
ware-update-for-the-nokia-lumia-800/
Cheers Guvna
Rick
Things could be worse, like with my other phone (LG Optimus 2x)
Google released Android 2.3 in December 2010, My LG finally got the update in November 2011
2 weeks isn't nearly as bad as waiting almost a year 
