Well we wait from long time almost a half yaer and Nokia do nothing about this ... it's weird for me ... but anyway , we keep waiting and praying for some miracle - fix / update ...
2013-05-24 13:22 - last edited on 2013-05-30 8:25 by poochini21
It is a shame Nokia treats their customers as children.
Let me choose what volume I play my music at!
This update completely ruined an otherwise excellent smart phone.
I registered here just to express my frustration.
I just repeat the latest comments here. It is really too bad that Nokia / Windows has not fixed this after soon 1/2 year after release of 7.8. Maybe you don't bother and guess people will rather buy a new phone and WP8??
I have been a Nokia customer for so many years but next time I will most likely make a switch (timetoswitch...).
Music to me is almost sacred, and it feels like you have taken my music away from me...
Nokia; if you care, please send me an e-mail with a fix: **********@******
Moderator's note: We removed the email address mentioned in the message as posting of personal information in a public forum is not recommended.
I have the same issue. I used to love this phone, until the 7.8 update made listening to music using the phone almost impossible. Very annoying! I also contacted Nokia support, but no reaction so far. I recommended Nokia Windows Phone to a lot of people.. I guess I'll wait a few more weeks. If there's no fix by then I'll just switch to iPhone.... Never had any problems with my iPad or iPod.
I must say I agree with all posts in this thread. I even created an account just to point that out...
I recon the same scenario as crazydaze27 experienced. In my car I often uses my phone as player using AUX in. Pre 7.8 i hade the car volume at approx level 23-24 and that is fine for radio, CD and AUX. Now I need to raise to maximum on the car stereo and if I change source without lowering the volume first... I almost runs of the road in chock!
Using the phone in a noisy environment (like outside) is a challange which makes it quite useless.
I tried to restore it to Factory settings but 7.8 is still there. A lot of work for nothing.
I cannot stop wondering: If this is a Nokia Support Forum, how is Nokia supporting us in this thread? I cannot see that they have participated at all...
Anyway, I guess that in the end more Nokia owners will handle this the easy way, in my case I have taken back my old iPhone 3GS.
Actually I also read HTC users have this issue. It's probably Microsoft who's screwing up. For Nokia it should be critically important that their devices work with high quality, to ensure their future in mobile market.
This problem has absolutely nothing to do with Microsoft. The folks at Nokia are the ones who should take responsibility but they are trying to blame this problem on some decisions made by the European Commission.
This company is simply ridiculous.
This is **bleep** this is simply a bug in their ROM...does Nokia seriously think we are that stupid ???? The volume levels are WAY beyound low....
no any update for this bug till now ~?
I'm first supporter when Lumia + WP7.5 revealed
but I think this is my last time to use NOKIA phone
thank you for giving me such a terrible user experience
truely, iOS is better than WP
Quit ranting. Nokia/Microsoft have forgotten all about WP7.8. They are only pushing WP8 now. You could upgrade to a WP8 phone but I would seriously suggest taking a look at Android and leaving your frustrations behind.
Registered Today to allow to post....
WP 7.8 Update has completley ruined my otherwise great little smartphone.
Does Nokia not realise how important Audio playback is to its customers ??......I got a feeling your about to find out..........Users WILL NOT accept this STUPID audio restiction and we all expect a fix very soon.....Otherwise- will go same way as the likes of Woolworths......Clock is Ticking Nokia ....Wake up n smell the Coffee .....before its to late !!
I have bought the HTC 8X, I can really recommend it to everyone!!! People at HTC understand that listening to music is a much used functionallity in phones these days. They did the opposite from Nokia, they improved the speakers in the device and also the software to get better music quality if you listen using a head set. If you turn the volume to 30 you could blow your brains out!
I check daily this tread and yes - Nokia keep ignoring the angry customers , like this is the easy way Soon i switch my lumia for something else ... this is the only solution for now ....
Support discussion.... those **bleep**ing loosers that work for this company don't give a **bleep** of their customers. I hope you go bankrupt and you all get fired.
Nokia screwed the audio system of my 12 month old phone and nobody is giving a **bleep**. We should be able to sue with a class action this **bleep**ed up company.
I hate you all. Go to hell.
I recently complained to Nokia at their UK head office. (Nokia, Complaints Dept, 2 Kingdom Street, London, W2 6BD)
I spoke to one of their staff last week. (Refreshingly, they were very friendly, understood why I was so frustrated, and really wanted to help.) They told me that the low volume is because of an EU directive.
However, I explained that this was not right. In all other phones I know of, the phone gives a warning about the volume, then allows you to turn it up further. The Lumina 800 does not allow the volume to be turned up further. I added that this issue seems to relate only to the Lumina 800.
I explained that the EU directive being quoted allows for users to turn the volume up further.
I added that as it stands I felt that my phone was “not fit for purpose” under UK statutory rights (because the volume is so low you cannot hear it on a train), and that I had returned mine to my airtime supplier demanding a replacement (I had previously given them a go at fixing it – but they could not).
The person at Nokia promised to get back to me next week. I will post what I find out.
Meanwhile, to avoid any doubt, I have copied the relevant part from the EU standard below. In essence, it says:
And… this is the important bit:
Finally, I asked Nokia to post their viewpoint on this issue onto this message board, so that everyone can understand.
Exposure to sound levels shall be limited to avoid hearing damage. At 80
dB(A) exposure shall be limited to 40 hours/week, whereas at 89 dB(A)
exposure shall be limited to 5 hours/week. For other exposure levels a linear
intra- and extrapolation applies. Account shall be taken of the dynamic range
of sound and the reasonably foreseeable use of these devices; and
Adequate warnings on the risks involved in using the device and to the ways
of avoiding them and information to users in cases exposure poses a risk of
hearing damage. Information should also be provided when the original set of
earphones is replaced with another type and this causes higher unsafe sound
The safe exposure levels defined above shall be the default settings on products.
Higher exposure levels can be permitted provided that they have been intentionally selected by the user and the product incorporates a reliable means to inform the user of the risks.