I just installed the Nokia firmware updated that was distributed today, updating the firmware version to 1600.2479.7740.11451 (I first saw it at http://wmpoweruser.com/first-firmware-update-for-t
I believe sound is better with the new firmware.
Not having the old version available makes it a little hard to do side by side comparisons, but when listening to music with some Sennheiser HD495 head phones, the cracking and popping background noises are gone, and I believe the bass is a little heavier as well.
The sound is still rather light or thin, compared to my old iPhone 3GS, but the difference I hear now is more a matter of taste, rather than the disastrous sound the Lumia produced before the update.
The volume range does not seem to have changed much, it still goes from silent at level 0, to a little loud at level 1 and then barely changing when increasing it. I would like to see a much wider range in volume level.
The headphone sound quality is so bad, it's so tinny. I'm using my own headphone which are pretty good quality but the sound coming out out of the lumia 800 is horrible. Very surprised there isn't even an equalizer on the phone. My previous nokia 5530 had great quality sound coming through the headphones and the loudspeaker.
I have the same problem with the FM radio...it goes from 0 (silent) to 1 which is too loud for my liking. I don't like others on the train being able to hear what I listen to.
The FM radio also crackles occasionally/randomly and hurts my ears!
PLEASE FIX NOKIA. Am on my 2nd handset already!
Out of curiosity, is anyone using their Lumia with Bluetooth headphones (not simply headset)? Any improvement in sound or reduction in static noise?
Yes I have the same issue with the click and pops when moving to the next track when sending the 3.5mm jack audio out to my decent sound system. I was hoping the new software update would fix this, but sadly no.
I found this issue to be both when playing through the zune software on phone and the nokia music app.
The crack and pops are heard less through bad headphones... but unfortunately I believe the better your audio system or headphones are the worse it will sound.
Personally I won't play any music from my phone to my stereo until this issue is resolved.
As noted earlier in this thread, outputting music from the jack to a stereo system apparently produces better results than through headphones.
For those using bluetooth sound, have you noticed an increase in sound quality as to when you use the phone with either headphones or a stereo out?
What makes you think these things may be fixed by software?
And there's also a huge frequency response issue apart from crosstalk and distortion.
Hate to bring bad news, but oh well...
Some people compared audio quality using same tracks on two 800s - one whose user reported sound as "great", and the other one "bad". Turns out they both were equally **bleep**. To make matters worse, the supposedly "great" device carried the latest Nokia update, and whatever they meant by "improved audio quality" doesn't improve anything whatsoever.
So replacing or reparing the phone won't help. It seems to be a phone with horrible audio quality, however shockingly frustrating it may sound.
I'm so glad it's not just me.
This is my second phone, my primary being an iPhone 4S. I generally listen with Sennheiser CX-870 earphones, and listen to lossless files.
The two phones are polar opposites in terms of sound quality. On the iPhone there is tight, powerful bass, clear midrange and a slightly over sibliant high range. The sound staging is good, but not perfect. All in all, not bad for a portable device.
I used to have an N95, and the sound quality on that was better than the 4S.
On the 800, the bass is muddy, and the mid and high range is dull. The sound staging is almost non existant. Also between tracks, there is an annoying pop that also happens when pausing or stopping the music. It is especially bad at low volumes.
For two phones that compete directly against each other at the premium end of the market, it is embarassingly bad for Nokia. I updated the phone last night using Windows Phone Connector for the Mac, but it has not improved it at all.
I'm returning the phone on Monday as faulty. A shame as it is an otherwise excellent phone.