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Re: Lumia 800 locks up on making call

Drof87
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Drof87
Posts: 50

Lumia 800 locks up on making call

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‎2013-01-19 21:30

Just today my Lumia 800 has started locking up making a call.

 

The instant I press the number, the screen goes black. The call goes through and I can talk but I have to long-press the power and reboot.  The call is then not in the call history either.

 

Anyone else experienced this?

 

Only thing that has changed since it worked was updates to marketplace apps. Could one of those be the problem?

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Mobile Overlord
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jimmyireland
Posts: 15,403

Re: Lumia 800 locks up on making call

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‎2013-01-19 21:59 - edited ‎2013-01-19 22:20

Can you try Press and hold the volume keys and power button together for 3-5 seconds this is a soft rest

If  i have helped at all a click on the white star below would be nice thanks.



Proud to be using a Nokia Lumia 920
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Drof87
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Drof87
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Re: Lumia 800 locks up on making call

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‎2013-01-19 22:45

Hi Jimmy

 

I have never managed to get a soft reset to work. I never get three buzzes (which I believe you are supposed to get).

 

It just stays blank til I release the buttons.

 

Anyhow, that hasn't cured it.

 

:thumbdown:

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Mobile Overlord
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jimmyireland
Posts: 15,403

Re: Lumia 800 locks up on making call

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‎2013-01-19 23:31

Ok did you try hard reset?

If  i have helped at all a click on the white star below would be nice thanks.



Proud to be using a Nokia Lumia 920
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Drof87
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Drof87
Posts: 50

Re: Lumia 800 locks up on making call

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‎2013-01-22 11:34

I was going to try a hard reset bu then the problem resolved itself.

 

Initially with a flickering of the call screen then back to black.


Reset.

 

Try again and it was back as normal.


Weird.

 

Thanks for your time though!

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Mobile Overlord
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jimmyireland
Posts: 15,403

Re: Lumia 800 locks up on making call

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‎2013-01-22 17:55

Your welcome.

If  i have helped at all a click on the white star below would be nice thanks.



Proud to be using a Nokia Lumia 920
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