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Re: Lumia 800 unstable to the point of being unusa...

New Member
abigsmurf
Posts: 1

Lumia 800 unstable to the point of being unusable

Last night, went to look at my phone only to be greated by a screen full of static before turning itself off. After that it would turn on for a few seconds, display some green stripes on the screen before shutting itself off. Did eventually get it to switch on again after charging it for ages through a PC (wouldn't charge through the mains)

 

However now it's near unusable. It seems to work initially but if I leave it for more than 5 minutes, the touchscreen stops responding and I can't unlock it (does seem to recognise the initial touch but doesn't recognise it for more than a fraction of a second). It'll remain like this until I restart it.

 

Also had it crash a few times like this (screen full of static, followed by some green bars, then it turns itself off).

 

Is my phone in need of an RMA?

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Sage
Shoey5
Posts: 229

Re: Lumia 800 unstable to the point of being unusable


abigsmurf wrote:

Is my phone in need of an RMA?


Doesn't sound like an OS problem, sounds like a hardware problem. Something damaged in there. So yeah, I'd put it in for an RMA

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Mobile Sensei
carman58
Posts: 6,615

Re: Lumia 800 unstable to the point of being unusable

You could try a hard reset before doing anything else, if no better take to Nokia Care Point !

http://www.ukmobilereview.com/manufacturers/m-nokia/reset-nokia-lumia-800/

If I have helped at all, a click on the White Star is always appreciated :

you can also help others by marking 'accept as solution:smileyhappy:

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