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Re: Lumia 800 wont power on or charge

Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: Lumia 800 wont power on or charge

[ Edited ]

@asak92,

No it doesn't.

Regards

 

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New Member
asak92
Posts: 4

Re: Lumia 800 wont power on or charge

[ Edited ]

now, my phone is completely dead and a soft reset is not even happening...im clueless again

 

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Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: Lumia 800 wont power on or charge

[ Edited ]

Hi,

Attached the USB charging cable to your device, let it for about 15 minutes or so and then hold down the power button until you feel it vibrate. It should come on then.

Regards

Raoul_Duke

 

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New Member
asak92
Posts: 4

Re: Lumia 800 wont power on or charge

[ Edited ]

i tried that too. it is then that the phone powers ON and then the nokia logo comes up... nothing happens after that and it stays that way.. :smileysad:

 

 

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Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: Lumia 800 wont power on or charge

[ Edited ]

Hi,

I recommend you visit one of our Nokia care points to have the unit inspected.

To find your local one please refer to the following link:

http://www.nokia.com/appmanager/UnitedStatesEnglishNOKIA_COM_NEWCONCEPT/NewNokiaCOM;JSESSIONID_NCOM=...

Regards

Raoul_Duke

 

 

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New Member
Hannahwild
Posts: 2

Re: Lumia 800 wont power on or charge

[ Edited ]

On second lumia, first one completely malfunctioned and died within the first week. Current lumia was fine for a while .... then I thought the charger was broken, or the usb cable was damaged as it was charging/not charging/charing/not charging in a ridiculous circle of annoyingness. Ordered a new charger and hey presto it fully charged and stayed charging ... for about a week. Now here I am about in the cant get the stupid thing to turn on phase. I managed to get one almost full charge this week after a hard reset, though it was still a challenge to do so, turned everything battery draining off and hardly used it, lasted a while, still had battery left when i went to charge it - plugged in and started charging, came back and whilst still charging (via laptop i might add as this is the only way it will charge) checked the battery status which was somehow 0% - still charging - still 0% what the heck?! Left on charging over night and it died completely. It won't power on now. It has tried a couple of times, but as soon as it powers up it says goodbye. ARGH. I have tried everything with this phone and the on-going saga of charging it, heating it, un plugging, replugging, different chargers, different usb ports, trouble shooting from devices, hard reset, soft resets do nothing & get no response whatsoever, pressed all combos of buttons, etc etc etc repeat - NOTHING WORKS.

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New Member
debk
Posts: 3

Re: Lumia 800 wont power on or charge

[ Edited ]

@   jomarchan  (and other "usb broken" people)

 

There appear to be several problems in the same thread.  However, like you, I am dealing with a "broken" USB connector.

My 3 month old Lumia stopped charging, I took it to local Nokia store who said the "USB connector is damaged."  I've done nothing to damage the fone... thus my internet searhch to see who else is suffering the same problem.  Not surprisingly, Nokia seems to be claiming a lot of people are breaking their USB connectors.  (I think we have a factory defect.) 

The local Nokia Support Store's estimate to fix my broken connector:  €290 + 23% IVA.  Ha.

 

jomarchan, which Nokia service center agreed to replace your fone?  Could you pls provide their contact info?   Also, did you make progress with legal advice?

 

(I bought my phone in Germany but I live in Portugal.  Will contact anyone, anywhere to get Nokia to own this problem. :smileyhappy: )

 

Since this topic is marked "solved" due to a solution provided for a software failure, I've started a thread specific to this hardware issue: 

/t5/Nokia-with-Windows-Phone/Lumia-broken-usb-connector-phone-won-t-charge/td-p/1395735

 

If you have a broken /damaged USB, could you please register on that thread?  Thank you.

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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

Hi

I took my Lumia to My Three shop in Worcester England and they sent it away to their Sevice centre where ever that is. It was Three that said it was a Damaged USB Connector and is not covered on the Warranty. After receiving no Joy from Three I contacted Nokia Direct at their Main English Office and they quickly arranged for the phone to be returned to them for a Second opinion. They came back with NFF. No Fault Found and there was certainly no damage. They sent a new Lumia out as a replacement and I have had no issues with it since, although I can't help wondering how long this will last. It is worth considering Legal advice as there are a number of people with the same issues. My Legal advice was positive but thankfully Nokia came good. My Lumia is now perfect.....at the moment......Good Luck.

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Registered Member
Posts: 1

Re: Lumia 800 wont power on or charge

thanks panic over it worked
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New Member
sunliren2005
Posts: 1

Re: Lumia 800 wont power on or charge

This cannot be defected connector. The same connector is using on android everywhere. I treat my android phones so bad, but they never have such issue. After my phone dead for the whole night(with charger on), I tried warm it with charger on. Finally bring it back to life, and it is starting to charge. 

Warm it up works for me!!!

and this should be able to fixed by fireware update, however this shouls how bad nokia support is. I had several nokia phones before, this is the first one make me feel regret.

but i like wp7 :smileyvery-happy:

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New Member
LumiaPOS
Posts: 1

Re: Lumia 800 wont power on or charge

[ Edited ]

I'm on my 2nd Nokia Lumia 800 POS in 5 months. First one the connector failed - which they couldn't repair so I ended up with a bill and a recon phone. This connector is not fit for purpose. It is flimsy and badly made. I am an electrical engineer and this is the first connector that has ever failed on me in this way - and I have dealt with thousands over the years. None of my other phones ever failed in such a way. It is shockingly awful in construction and use!

 

Yesterday my phone battery died (this happens a lot). I did not charge it up immediately as I actually have a life that does not revolve around charging my phone. It was working fine up until the point it said "goodbye". Since then I have tried to charge it and turn it on with no luck. I have tried every combination of button presses and warming it up and reconnecting the charger multiple times. I have tried 3 USB chargers as well as plugging it in to my PC.

 

Nothing has worked. It is a brick.

 

When the power button is pressed for 8-10 seconds I get a buzz from the device followed a short while later by a much shorter one (sort of buzzzzzzzzzzzzz      buzz - if that makes sense?). I sometimes get these buzzes when connecting it to a charging device (via the not-fit-for-purpose connector).Anyone else get these two buzzes?

 

I am mighty disappointed in the device and will never buy Nokia again and I will be advising anyone who will listen not to buy one either. I should have gone with my first instinct of a Samsung Galaxy. The reason I went for the Nokia was that, in the past, they have been bulletproof in reliability and very robustly made. This Lumia is also well made (connector aside) - it is a well made useless brick. The most expensive paperweight I have purchased.

 

https://www.facebook.com/NokiaLumia800POS

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Registered Member
ridctg
Posts: 1

Re: Lumia 800 wont power on or charge

[ Edited ]

Somehow I got my Lumia 800 started after facing the same problem you all are facing.

 

Didn't work: 

1)Holding power button for 10s

2)Trying different combination of buttons to reset

3)Plugging into Nokia AC Charger 

4)Plugging into PC USB

 

How it worked for me:

Lumia 800 comes with an AC charger attached to an USB cable. I have a similar USB cable which I use to charge up my HTC HD7. I just plugged that HTC USB cable into Nokia AC Charger and connected my Lumia 800 to that. As soon as I connected the phone it vibrated. Then I pressed the power button while keeping the phone on AC charge and it started normally.

 

*I tried with that HTC USB cable with my PC USB port. Didn't work. So, you must plug it to the AC charger.

 

So, the suggestion is, try changing the USB cable of Nokia Lumia 800 AC Charger.

 

Hope it helped!

 

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Registered Member
PBrightmore
Posts: 1

Re: Lumia 800 wont power on or charge

[ Edited ]

This is getting beyond a joke. My nokia hasn't been able to turn on for about a week. It has happened before and I took it in then the guy said you had to charge it up via PC... Then he fixed it for me. Now I a trying to charge it up via PC and nothing is working. I am starting to get incredibly frustrated with Nokia, this is awful and it has happened to so many. You need to sort it out nokia, of give us all refunds. PLEASE HELP WHAT DO I NEED TO DO? :@


asak92 wrote:

hey people, i recently bought a lumia 800 and its been a great experience.

but, last night a weird thing happened... i was using my phone normally, with 3g turned on, and after a few minutes of browsing through the whats new place in the me hub, the phone just hung... i could not do anything with it. so, i tried turning it off, but din't work. i tried connecting it to the charger, din't work. Finally, i did a hard reset by pressing the lock button for 10 seconds. then after that when i connected the phone to the charger, it turned ON and the nokia logo came up on the screen... nothing happened affter that and it remained like tat for 1 hour. again i did a hard reset, same problem happened. so, i left it to charge all night and still the same thing in the morning... and also a battery symbol with a red line at the bottom is shown before the nokia logo appears.... now i cannot use the phone... what do i do now??



asak92 wrote:

hey people, i recently bought a lumia 800 and its been a great experience.

but, last night a weird thing happened... i was using my phone normally, with 3g turned on, and after a few minutes of browsing through the whats new place in the me hub, the phone just hung... i could not do anything with it. so, i tried turning it off, but din't work. i tried connecting it to the charger, din't work. Finally, i did a hard reset by pressing the lock button for 10 seconds. then after that when i connected the phone to the charger, it turned ON and the nokia logo came up on the screen... nothing happened affter that and it remained like tat for 1 hour. again i did a hard reset, same problem happened. so, i left it to charge all night and still the same thing in the morning... and also a battery symbol with a red line at the bottom is shown before the nokia logo appears.... now i cannot use the phone... what do i do now??



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Registered Member
eakangk
Posts: 3

Re: Lumia 800 wont power on or charge

Hi I've had this problem twice in the past 6 months.

I got it turned on after a lot of button press and holds both the times.

But yesterday was pretty weird.

The phone died in the evening and I put it for charge at  01:00. And I checked it at 05:30. And it was still charging but not yet turned on. That seemed a bit weird. I plugged it out of the charger. Plugged it to another plug point. I waited for half an hour and did some button press and holds, the center button (the unlock) and it got turned on. I don't know what secret combination I actually triggered. But I was relieved.

I wonder what would happen if I were to replace this lumia with another. I mean not buying, but if Nokia were to give me a replacement. Would that have all my apps? Would I lose all the money I spent on tracks and games and apps?

I am actually beginning to think that this phone might die soon.

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Registered Member
Hairycaster
Posts: 1

Re: Lumia 800 wont power on or charge

Hi bud - my Lumia died 2 weeks ago.  Took it to Vodafone who sent it off for repair (free) by Nokia.  Nokia couldn't repair it and sent me a replacement.  I was initially horrified as I thought I'd lost all my contacts and games.  Contacts re-appeared as soon as I inserted the SIM.  When I went to re-purchase my games, Microsoft advised me I'd already purchased them and would I like to re-install them?  Did that - sorted!  So don't worry, as long as you've bought the games etc via windows live, you should simply be able to re-install them.  Love the Lumia - this is now my 3rd one though - first one had no ringtone volume, second one just died whilst playing music and wouldn't charge up again.  Fingers crossed this one's going to be ok.  Apparently it's a Nokia refurbished one .... a bit disappointed about that, but hopefully it means they've resolved all the issues with it?  Good luck with yours anyway mate.

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Advisor
msy96
Posts: 11

Re: Lumia 800 wont power on or charge

[ Edited ]

Hi all,

This morning I woke up and for some odd reason my Lumia would not turn on after it's usual night charge cycle. The battery was warm so I was quite confused as to what was going on.

As you do, I went straight to Google and searched for issues regarding Lumia 800's not turning on. I found this discussion and did a few play arounds with the charger cable, different power sources and even the three hand salute - nothing worked.

I then grabbed my old Nokia 5320's USB cable and plugged that in to my computer. Ta dah! The Lumia turned straight on, and it was already 100% charged which was really weird. I checked out Diagnostics and it confirmed 100% battery life.

I then plugged the original charger cable back in to its DC wall socket and it continued charging as per usual. Really strange... Thought I'd lost my Lumia for a moment.

I guess my potential solution is try using a different microUSB cable. Not sure if it's just me, but I feel sending my Nokia's in for repair/replacement is a last option. Good luck for anyone with this problem!

Cheers

PS: Just wanted to add that the last thing I was doing on my phone was listening to music, and then some time during the night the charger must have gone funny 

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Contributor
bradztheman
Posts: 5

Re: Lumia 800 wont power on or charge

same thing happened with me. Also had problems with internet, i was connected but it said try again later or try refreshing your browser! couldnt get up a web page for 2 days! had to factory reset the phone. nothing but problems since ive had it!
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Registered Member
neil004neil
Posts: 1

Re: Lumia 800 wont power on or charge

I've had the same problem and the fact that the phone generally has terrible battery life anyway but think i have found a SOLUTION. If you go to battery saver in settings and make sure both options are NOT TICKED, so battery saver is completely off. The battery life now last a day and a half and it no longer cuts out or shows any problems

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New Member
cvik2
Posts: 2

Re: Lumia 800 wont power on or charge

i had the same problem. Here's what i did and now (i do not know until when though) it works. I left it to warm a bit, then i tried the combo buttons. It is working fine. Though i am afraid it might happen again. When i had the iphone i wasnt worried about such things. I tried to differentiate myself and know i feel like a morron. Anyway good luck to you all.

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Registered Member
dolphins
Posts: 1

Re: Lumia 800 wont power on or charge

how can i update via zume when there is no power in the phone. it does not interact via pc cable, as phone dead it can not connect. so how can i get the update you mention???
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