[vickylouise1991]

this has happened to me also, i have tried 2 chargers, after reading that people have tried to plug into a comp or laptop i have done this and left it and after about 5-15 mins it vibrates and comes up with the battery with the red bar screen so fingers crossed now!

[caitlin1759]

As my Lumia 800 is very much a spare phone I hadn't been using it or checking what it's battery was doing recently and it was switched off anyway, but clearly I must have let it go past the point of no return. Now it's a dead black box, won't charge, won't turn on, no vibration when it's plugged in. I'm using the mains charger it came with but no sign of life.

[caitlin1759]

Well it took longer than I'd have expected but is now alive again.

[Ness83]

I have a lumia 610 doing the same thing. I put the phone on charge overnight only to come to a phone perpetually stuck at 1% power I have tried all the solutions here and the phone still will not charge; has anyone gotten a response from Nokia?

[EleazarAnasco]

Hi, have had the same problem with my NEWLY PURCHASED L800, i forgot to have it charged before setting it up and it died after 2 hours of checking, setting emails and contact. As ive tried every known trick in here, the only thing that woke my L800 is my SE Arc S Charger. Using its charger and the supplied usb cable from Nokia. I have no idea if chargers are region dependent, but here in the philippines L800 chargers are rated 5amps, and its exactly the same with the Arc S. But be noted that using external chargers might damage the phone, just make it sure first that it would match.

[TitanSimba]

Well, its happened to me too. Got the L800 back in March and this morning I went to charge it. Popped the charger in, manually powered down and then it just won't start back up again.

Very disappointed.

Thankfully I'm covered with really good EE mobile insurance but it's just the annoyance of having it die on me like this. For the record, I'm really careful with my phones so I don't buy the "it's the charger/connector being damaged" argument.

I was planning on replacing the 800 with a 920 but I now have my doubts. Could this be the catalyst for me to leave Nokia after more than a decades use of their products?

I really love Nokia-WP but I think a switch to Samsung-Android might be on the cards now.

[aspergerguy]

---

TitanSimba wrote:

I don't buy the "it's the charger/connector being damaged" argument.

I was planning on replacing the 800 with a 920 but I now have my doubts. 

---

With wireless charging plate one less thing to worry about!

[LMC82]

I'm an electronic engineer working in design and production of electronics. My friend has a Nokia Lumia 800 with a broken USB connector, meaning it won't charge. I've disassembled the phone (following the official Nokia disassembly guide) and found that the USB connector has NOT been loaded on the board correctly (see image). It is at an angle to the mother board, and one side is raised as a result. This would have put a lot of pressure on the connector when mated, causing it to break.

In this instance the plastic that contains the mating contacts to the outside world has broken. Also, internally where these contacts turn into pins, the solder joints to the board have completely broken.

This is clearly a manufacturing fault and can in no way be blamed on the user.

Feel free to boycott Nokia in the future. 

[mdroger]

I am now going onto my 3rd Lumia 800, if the same thing happens again I can get a different phone. I went for it to support Nokia after having many great Nokia phones in the past before switching to iPhones. It is a great pity, and one would think Nokia would take this seriously and do something about it. Very very disappointed but they have lost another customer.

[luciferqwerty]

Whenever i charge lumia 800 when its switched of it turns on plzz hlp

[rockrabbit]

Loved this phone until ten minutes ago, Left it at work yesterday and now just putting it on charge!!.

Now i have a dead Nokia 800 sitting buzzing away every 1.5  minutes, This is not a conection prob it's software it just doesnt have eneough energy to reboot its self and go into charge mode, it way too sensitive and obviously a big issue for Nokia. 

Well after reading this thread and then HAVING to register to post and a loyal Nokia customer for over a decade. i was so looking forward to the 920. 

Think i'll try Android smart next 

[cjlim]

I always have a good chuckle whenever someone says they are going to try android next etc. 

I use 4 phones daily, 2 are Nokias and the other two are a Galaxy S 2 and  a Galaxy Nexus, both running Jellybean. I think I am well qualified to say that the grass is perhaps a different shade but not necessarily greener on the other side. 

As a matter of fact I experienced the exact same issue 2 weeks ago with my HTC Sensation which refused to charge after fully discharging. My usual cure for this is to use the highest capacity charger I have which is a 2A tablet charger and connect and disconnect periodically until charging kicks in. Not sure how it works but has served me well. 

[rockrabbit]

UPDATE: Guy's check this out i've just thought remove the sim card (mem issues ) So i removed it press'd power up button HEY PRESTO !!!!!!

IT WORKS it comes up with error sim card missing and critical battery.

I hope this works for you, Pls let me know

[ZeroOne]

I'm starting to think you've got it figured out, LMC82. It's pretty easy to confirm it is because of the USB connector of the phone. Just plug the phone to a computer. Notice how Windows makes its "USB device connected" sound. Now, very gently tilt the mini-USB connector at the phone end of the cable: Windows makes its "USB device disconnected" sound! Probably when you put the phone on the table it connects again and then disconnects once you even take a look at it. This extremely unreliable connection makes it impossible to even update the software on the phone.

Edit/Add: Added an image attachment showing my current charging position where a USB cable has been wrapped around the phone so that the torque pushes the USB connector towards the board, making charging possible.

[MahanPaeezi]

hi

I had my Lumia 800 for almost four weeks now. today I was listening to music and it stopped working. the charge was full. when I connect headphones, I can hear noises (like it shows the phone is on) but the screen is black and I cant get it to display anything like the phone is dead

can anyone tell me what is wrong with it and how can I fix it?!!!

[BOB1984]

Hi i recently got the nokia lumia 800 and i think i have the same problem can anybody assist me. My phone just went dead whilst in my pocket. At first i thought it was the battery but when i tried to charge up it didnt respond, i have tried evrything press power and volume down button together, i have tried power+volume down+camera button still no response. i have also tried boosting the battery with heat but nothing has worked. please does anyone know what could be wrong with my phone.

[cjlim]

Does the phone vibrate at all when you press and hold the vol down+Power+Camera buttons? You will to hold them for a while. If it does vibrate, you need to release just the power buttion when it vibrates and release the other 2 about 5 seconds afterwords. This is the hard reset. You will lose all your data on your phone doing this and the phoine will be returned to its out of the box state.

[sarah123]

OK, I had the exact same problem today with my phone. I was stressing out seeing as I had it on charge all of last night, when I left it it was charging fine but when I woke up, to my dismay, it hadn't charged nor would it turn on.

I tried everything, soft reset, hard reset, holding all buttons down multiple times for a total of about 5 minutes. nothing. I also tried using different smart phone chargers which I have for other family members phones (such as blackberrys and samsungs) still, nothing.

I decided to put it in the airing cupboard (by the boiler) to warm it up a bit, when it was warm enough (so I thought) I plugged it in to my original charger, and pressed multiple buttons. nothing. changed chargers, still nothing.

Finally, I decided to warm it up whilst charging it, so I plugged it in and sat on it (for heat!) suddenly, it vibrated and showed the battery screen with the white battery and red line, after a couple of minutes the phone started up and is now working fine again! I think, because of the cold nights, the battery was cold. It needs to be warm to work. hope this helped!

[aspergerguy]

@sarah123

Reaction rate doubles for every 10 degree Celsius increase in temperature. You won't be old enough to remember warming Zinc/Carbon batteries by an open fire at Christmas to gain a short reprieve, when no shops were open and your favourite toy had died!

[mdroger]

Just had my 3rd Nokia Lumia go dead, am in discussions with EE (Orange) about swapping for a differant phone. What amazes me is that Nokia haven't done anything about this problem, or at least acknowledged it. I am really dissapointed in Nokia.