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Lumia 800 wont power on or charge

New Member
Jabber
Posts: 1

Re: Lumia 800 wont power on or charge

Uh Oh! I plugged my 800 in to top up the charge yesterday evening - it was on about 50%. A few hours later when I went to get it someone had turned the wall socket off. Not a problem I thought, must be over 50% anyway... but it was dead! Turned the charger back on and it began charging. Left it overnight... and this morning it was dead again!! Trying again this morning. Phone is 2 weeks old and has been fine up until now. Very worrying to read all of these posts. I have had Nokia phones for 15 years and always been happy. However it looks like they've dropped a big one this time? Don't they test these things??
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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

Exactly what happened to mine. The reason according to Nokia is that the USB Connector is damaged or crushed. Good luck!

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New Member
aekman
Posts: 2

Re: Lumia 800 wont power on or charge

Hi. My 800 is stuck in an infinite restarting loop. Tries to start up, fails, and tries to start up again over & over but never boots up.

 

Tried already USB connection to PC or laptop

Tried another power supply from different NOKIA phone (N97 mini, 1200mhA)

Tried to warm ti up and then connect it.

Tried doing soft reset.

Tried doing hard reset.

 

Any other suggestions?

 

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New Member
FloBoTud
Posts: 3

Re: Lumia 800 wont power on or charge

I have the same situation here. My phone is dead for 4 days already, and I am really loosing my patience. I am going to plug out it's battery and charge it directly, if I will not receive official support soon. There are hundreds of people complaining about this on the Internet, and I think there are several others out there that prefer to remain silent. 

Nokia, do something, asap, or soon you will have nothing left to do. 

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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

Nokia's answer is to say that the USB Connector is broken which is why it does not charge correctly. If this is the case then it has happened to a lot of Lumias as we can all see. The phone then is not fit or purpose if it is that easy to damage it. Surely with this many complaints about the same issues, there should have been a recall. Mine had these charging issues the day I received it so it must have already broken somehow at their end, and still Nokia will not repair it or give me a replacement. Instead I am being charged £19 for them to look at it and tell me it is broken!!!!

I will now go with apple and I hope others will go elsewhere too. I have been Loyal to Nokia for 15 years. They do not deserve my Business. Looking forward to a new relationship with Apple.

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New Member
FloBoTud
Posts: 3

Re: Lumia 800 wont power on or charge

I have also tried with other chargers, and the results are the same. If the connector attached to the phone is broken, after only 3 months of usage, then it's not my fault. My phone has enough power to power on the display with the empty battery, but does not have enough power to initialize the charging process. This seems to be a bug, and if so, I think the time passed so far from the product launch has been more than enough to get it fixed.
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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

[ Edited ]

I would be interested to see what they say about yours if you send it back for repairs. I felt like I was banging my head on a brick wall. Nobody was listening. I have not damaged my phone. The phone had these issues when I received it and after Twice taking a look at it Nokia say I have damaged the USB Connector. If this is the case then the phone is not fit for purpose. I have consulted Legal advice on this and as there are so many others with the same issues I hope to get some result.

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New Member
FloBoTud
Posts: 3

Re: Lumia 800 wont power on or charge

Well, this could be a little tricky, since I just do not understand how I lost my warranty. I have the receipt from where I bought the phone, but the IMEI code is just not written on it, therefore I cannot actually prove that this is my phone. I can prove that I bought a Lumia, but not this Lumia, which is dumb, if you ask me, but takes my retailer out of equation. 

Now, I assume that if I would take the phone directly to Nokia Care, this would be solved somehow, but, there is a big problem here: Nokia Lumia is not officialy supported in my country, which allows them to simply send me for a walk. I wrote to Nokia Germany 4 days ago, since that is where my phone is bought. They do not seem to bother. Meanwhile, my phone is stil dead, and nothing seems to work. 

 

And, sidestory: I think somehow my dog ate my warranty. He also ate my work contract. Yes, I know, hilarious, but I was shocked when I saw how easily he can open the drawers. :smileyhappy:

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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

My Lumia came back yesterday unrepaired from Three. They say that it is my fault that the USB Connector is broken. I connected to the Laptop and it took 4 hours before it started to charge. Another 6 hours later it was completely charged.
I have spoken with Nokia direct and they have asked or the phone to be returned to them for a second opinion. If this Connector is broken, then it is an issue that needs sorting by them as clearly it is not fit for purpose. I await with interest as to what they say.
FloBoTud, you need to get a new set of locking drawers.....
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Registered Member
Posts: 1

Re: Lumia 800 wont power on or charge

Hello. I dont know if you have already tried this or if it of any use to you but i thought it was my duty to come and tell you about it. 

I have had the same problem with mine. I was charging my Lumia 800 and just before i went to sleep turned the charger and the phone off and when i woke up in the morning it would not turn on.

I went on this website to find lots of people had this problem so I searched the internet and found 

http://www.ukmobilereview.com/manufacturers/m-nokia/reset-nokia-lumia-800/

This is a BRILLIANT website that will tell you how to restart your phone. I tried the soft restart and it did not work but then the HARD RESET did and didnt erase all of my phones memory.

This worked for me so check it out.

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Contributor
OnYourMarks
Posts: 9

Re: Lumia 800 wont power on or charge

just had the same problem with my lumia, left it on charge overnight, work up this morning and phone was dead:smileymad:

 

I connected it to laptop and zune launched - it was also able to sync, but it still would not power up.

 

I then tried the reset by holding the vol down and power button and it came back into life and currently charging via laptop

 

my phone is on the new software too, 8107.12070 so this problem was supposed to be fixed, also i found it strange i could still connect to zune.

 

Anyway, Nokia / MS - another update needed..

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Contributor
TTT1
Posts: 6

Re: Lumia 800 wont power on or charge

I am having exactly the same problem!
But it was not about battery . I was in a plane. Put it in airport mode. Arrived to destination, changed the airport mode to online and the phone just had this infinite loop.
I tried really everything written and nothing succeeded.
Were you able to solve yours?
Did anyone here solve the infinite loop problem??
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Contributor
TTT1
Posts: 6

Re: Lumia 800 wont power on or charge

If this thread is classified as "SOLVED" can someone enlighten me with how this is solved???

I have been trying for hours rebooting my Lumia 800 unsuccesully!

I have tried everything. When I succeeded on the hard reset it can go up to the step requiring the phone to restart and then as another guy said the infinite loop begins again!

Is my phone good for garbage or can I solve the problem?

I would appreciate some answering me??

Anyone from Nokia support watching those threads??

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New Member
Strite
Posts: 1

Re: Lumia 800 wont power on or charge

[ Edited ]

I also cannot understand how this thread has been marked as solved :smileyfrustrated: Are Nokia even going to acknowledge the huge amount of problems this supposed 'flagship' handset has been plagued with since day one? 

 

This is my first post on these forums, I have just had to initiate a second repair request after experiencing the problems detailed in this thread (namely that the phone turned itself off over night despite apparently having 13 hours of battery life left and now will not power on despite being on charge for the past 24 hours) the first repair was due to the phone not being detected by my PC, meaning I was unable to update.

 

Since the device was returned the PC still won't detect the phone but at least the device actually worked. For the past 24 hours the damn thing wont even turn on! All technological devices encounter problems, I appreciate that, be them computers, phones, TV's etc. but honestly, the amount of issues this handset has been plagued with since day one is simply unacceptable and to reiterate what many have said in this thread, a full recall should have been issued weeks (if not months) ago IMO.

 

Nokia seems to just want to brush these problems under the rug. After many years of loyalty to Nokia as a brand I have found my faith shaken, the Lumia is a lovely phone when it works but I can't help but feel standards have slipped drastically with this generation of Nokia's 'flagship' handsets. You only need look at the vast amount of threads detailing issues not only with the Lumia 800, but the 900 and 710 also.

 

Honestly, it's unacceptable and completely unexpected from Nokia who have been building quality devices for decades, I can't help but feel Nokia have rushed their new line of WP devices to market and that's something I never thought Nokia would be guilty of.

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Registered Member
goran69
Posts: 1

Re: Lumia 800 wont power on or charge

Exactly the same happened to me...left it sit for 10 minutes.tried to start and i did.....boring....it is a software glitch obviously
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Advisor
jomarchan
Posts: 11

Re: Lumia 800 wont power on or charge

I have just heard from Nokia. They are going to replace my Lumia so that is good news. I find it bizarre that Three told me there was damage to the usb connector so they would not repair it and yet Nokia tell me there was no damage!! Seems like somebody is pulling a fast one.
Thank you Nokia, you have restored my faith in you and I can't fault your Customer Service.
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Contributor
TTT1
Posts: 6

Re: Lumia 800 wont power on or charge

This is 100% a software glitch and I just hope Nokia/MSFT guys are reading the forum to learn from all experiences of users and solve problems!

What I can say is that I noticed that this occurs under specific situations and not when the battery is empty fully in my case.

The cases are:

* When I put WIFI OFF

* When I disconnect from a WIFI network

* When I out it to airport mode and then back online

* When there is no GSM network found.

 

In my cases, the above cases seem to be the key times this looping is occuring.

And so far, no real solution, I am waiting for some times and then it works by itself alone.

 

NOKIA: PLEASE REOPEN THE THREAD UNDER the LOOPING issue and not BATTERY EMPTY issue!

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Registered Member
pradeepsalve
Posts: 1

Re: Lumia 800 wont power on or charge

A similar kind of problem for me. I was in a major city (India) till sunday and the phone was charging fine. I came down to a small  village on monday, the phone wont charge through the travel adapter. I went through atleast five different homes and three shops and tried. IT WONT. it is charging through USB (although pretty slowly) and am now sitting in a cyber cafe for it to charge a bit.

 

Today is 17th April and I bought this phone on the 8th of this month.

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Registered Member
Posts: 1

Re: Lumia 800 wont power on or charge

My nokia lumia which is about 3 months old has decided it doesnt want to turn on. For the last few days it has been charging but when i move it it stops. Last night my battery died so i decided to leave it over night to see if it would work, I woke up this morning and it still wont turn on. I've tried soft and hard reset and holding the on/off button for 10 & more seconds. I heated it with the radiator and with a hair dryer. None of these suggestions helped. I am currently plugging it into my laptop and waiting to see if it will turn on no hope yet. Any other suggestions to try are welcome other than take it back to the shop as I need the phone ASAP and I cannot get to the shop at the moment. 

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New Member
Hannahwild
Posts: 2

Re: Lumia 800 wont power on or charge

[ Edited ]

On second lumia, first one completely malfunctioned and died within the first week. Current lumia was fine for a while .... then I thought the charger was broken, or the usb cable was damaged as it was charging/not charging/charing/not charging in a ridiculous circle of annoyingness. Ordered a new charger and hey presto it fully charged and stayed charging ... for about a week. Now here I am about in the cant get the stupid thing to turn on phase. I managed to get one almost full charge this week after a hard reset, though it was still a challenge to do so, turned everything battery draining off and hardly used it, lasted a while, still had battery left when i went to charge it - plugged in and started charging, came back and whilst still charging (via laptop i might add as this is the only way it will charge) checked the battery status which was somehow 0% - still charging - still 0% what the heck?! Left on charging over night and it died completely. It won't power on now. It has tried a couple of times, but as soon as it powers up it says goodbye. ARGH. I have tried everything with this phone and the on-going saga of charging it, heating it, un plugging, replugging, different chargers, different usb ports, trouble shooting from devices, hard reset, soft resets do nothing & get no response whatsoever, pressed all combos of buttons, etc etc etc repeat - NOTHING WORKS.

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