[gerarddang]

"Upgraded" to the Lumia 820 about a month ago from the Samsung Focus (WP7) and everything worked great for a couple weeks until the phone started freezing.  Also noticed that once the freezing issue started, everytime I would unplug the charger the phone would play a sound even though I have the ringer off and vibrate on.  I complained to ATT and got a replacement.  Things worked great for a week, no freezing and no sound played when unplugging the charger.  Then there was a notification for updates for approximately 6 items, and I believe this is when the problems occurred again.  The phone freezes and a sound is played when the charger is unplugged from the phone like before.  The phone freezes when it is in standby and I try to wake it up by pressing the power button.

Anyone else have this issue?

[aspergerguy]

@gerarddang

It is the Network + update and affects everyone!

[adrianhughes]

Unfortunately it is the update that Aspergerguy has stated, a bunch of us senior users pretty much nailed it down to that, and that app hasn't been updated yet

[juanpesb]

Network + ??? What app is it?? I can't find it in Marketplace and i have the same problem with freezes.

[juanpesb]

Ok i foud it and i can say that this app isn't the problem because i have freezes before this update

[adrianhughes]

have you tried performing a soft reset Juan? by pressing the volume down and power buttons together until the phone vibrates. should problems still be occurring, you may try a hard reset (Settings > About > Reset your phone). please backup all your personal data to PC and / or online storage first, as hard reset wipes all data.

Failing that, you will need to take your phone back to your point of purchase, or if they are being less than helpful, contact Nokia directly: http://nokia.com/support

[juanpesb]

Thaks but i made all pf that and the problem continued, so i taked the Phone back and replaced it, for now it Works (day 1). Anyway i think market updates cause the crashes, i'll check.
thanks a lot

[heredot90]

I have the same problems with my Lumia 820, I'm gonna switch to another phone....

[juanpesb]

New discovery: I've started to use lumia like a new phone without restore any backup and i haven't installed any of the automatic updates, so, no freezes... The problem is... discover what app causes this.

[Hyraclyon]

Is it possible that this network+ update also causes freezes on the Lumia 920? Just wondering because i've been having some similar problems.

[Sunshine62]

I also am experiencing that my phone freezes, generally once a day and am using the soft reset option but this is not an acceptable medium or long term solution.  There is a problem and it would be great to know if it is a hardware or software issue and how quickly a fix if any will be in place

[RollTide]

I have a Nokia 820 (T-Mobile), and have had this happen a few times. I've just taken the battery out for a few seconds, put it back in, and all is good. It's a little bit of a hassle, relative to other things in my life (like dealing with my spouse sometimes!), it's no biggie. LOL

[heulaup]

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RollTide wrote:
I have a Nokia 820 (T-Mobile), and have had this happen a few times. I've just taken the battery out for a few seconds, put it back in, and all is good. It's a little bit of a hassle, relative to other things in my life (like dealing with my spouse sometimes!), it's no biggie. LOL

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I've heard of low expectations but the 820 is not a cheap phone and you deserve better. A phone which freezes in your pocket can cause you to miss calls. You should be able to use it as an alarm clock without wondering if it will wake you up. But if enough users like you consider it no biggie Microsoft has no need to fix it.