[hammamdiab]

Hello all. I got my Lumia 820 last wedesday.  when I use the device I can feel the battery moving inside.  This is really annoying.  I went back to retailer who opened a new unit and to our surprise the same problem is there.  Eventhough the device is working fine so far but I am really disappointed with this battery issue which does not affect the operation of the device but it is really a let down.

I went to the nokia care center when one of the employees suggested to put a sticker on the battery in order to hold it still. I was furious with his answer and told him that I did not buy a brand new phone to put a sticker to hold the battery from moving. Then he went inside and spoke to his supervisor and his reply was shocking "my supervisor told me that a moving battery inside the device is a NORMAL thing"

I really disapointed and unhappy with the phone and care center, and I regret buying it

[cjlim]

Just shook a selection of phones of different makes I have here with me. About half have batteries that move a little if you shake the phone hard enough. I suppose it shouldn't really be an issue as long as the shaking didn't cause the battery to disconnect. 

[hammamdiab]

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cjlim wrote:

Just shook a selection of phones of different makes I have here with me. About half have batteries that move a little if you shake the phone hard enough. I suppose it shouldn't really be an issue as long as the shaking didn't cause the battery to disconnect. 

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I don't need to shake the phone 'hard enough' to feel it moving. I'm talking about normal phone usage like picking the phone and putting it on your ear. This is a design flow no doubt about it.  

Just give me any flagship phone in the market from htc, samsung, apple... etc that has the same issue when using it normally.

It seems that is issue is a "normal" with nokia products.

Congratulations Nokia! You've lost yet another customer!!!

[CharlesMonk]

Hi, my experience agrees with the original poster.

We unboxed a brand new Lumia 820 yesterday and the battery is definitely loose.You can actually hear it clunking around inside the chassis.

You do not need to shake it hard: imagine picking up a box of matches and wanting to know if there are any inside: give it a little shake back and forward. That's all you need to feel the clunking quite clearly. It feels badly engineered, or like someone has installed a cheapo replacement battery which doesn't quite fit.

There are several reports about this on the web, for instance http://forums.wpcentral.com/nokia-lumia-820/202508-loose-battery.html

I'd guess this is because they needed to leave some room for the optional wireless charging stuff, but I'm just guessing. If that's the reason, then it's not an excuse. If the recommended fix is for customers to insert some kind of sticker to stop the rattling on a brand new device, then I'm really qute disappointed. I would expect better build quality from Nokia.

[Lamborah]

Also same problem here. however the slightest bit of pressure on the case and it stops moving. looking at the battery is seems to be shaking left to right while in the phone.

[AbhiPasricha]

I am also facing the same problem
i could feel the battery of lumia 820 moving inside and it is really annoying !!
what should I do ?

[jimmyireland]

You could maybe insert a piece of paper to stop it.

[dsteadson]

We're having the same problem with our White Lumia 820, the battery rattles around just with normal usage. It's also got very poor battery life and I'm wondering if this might be related?