[zsity]

Hello,

My phone said that it can be updated, everything was ok, the update downloaded and some preparations were made according to the status message on the phone. Then suddenly the update/preparation stopped and the phone shows the following error message: 'The update was downloaded, but couldn't be opened. (8007000d)'.

Does anyone have any idea what could it be?

Thanks,

zsity

[jimmyireland]

Did you have much storage? ID try a factory reset.

[zsity]

I have 3,5GB. I wouldn't think it's not enough.

I'd avoid HR so I'd do if there are no other solutions...

[93tid]

What happens if you check again for update ?

[zsity]

The same. The phone finds the update, downloads it, prepares to install, and once the preparation gets to 100%, gives the same error message. I tried to do it after a reboot, but the situation is the same.

What is interesting for me is that during the preparation phase the prograss bar stops at 81% for a while, then jumps directly to 95%. Then 96-97-98-99-100, and the same error...

Now, I'm making factory reset, hope it helps.

UPDATE: The same happened after factory reset.

[adrianhughes]

apart from taking your memory card out, have no other suggestions for you. it appears you need to take your phone back to your point of purchase, or if they are being less than helpful, to your local Nokia Care: http://nokia.com/support

[zsity]

And finally on Portico!

[adrianhughes]

glad to hear it's all worked out for you mate, and that you are enjoying your 920 and Windows Phone 8 experience!