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Re: Lumia 900: Home, Back and Search Buttons Stopp...

matti_m
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matti_m
Posts: 1

Lumia 900: Home, Back and Search Buttons Stopped Working

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‎2012-07-19 18:24

Today the Home, Back and Search buttons stopped working in my Lumia 900. They don't work at all now. Is there anything to try as a fix?

 

Zune says the software is up to date. I even tried a Hard Reset on it, but it didn't help.

 

I tried once to boot without SIM card, and it seemed to help -- but only for a while after which the issue reappeared. Now I've been rebooting the phone a million times with and without SIM card and not seen the buttons working at all. Is it a HW failure?

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Ex-Moderator (Retired)
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Pfrancoise
Posts: 402

Re: Lumia 900: Home, Back and Search Buttons Stopped Working

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‎2012-07-20 8:10

Hi matti_m,

Thanks for your post and welcome to the Nokia forum.


We are really sorry to hear about this inconvenience.

 

It seems that your phone is not working properly, I would suggest you to visit a local Nokia care point and get your phone checked.  If it needs repair, this could be done there.


Let us know how you get on and feel free to post any other questions you may have.

Regards,
Pfrancoise

If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.
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CRFale
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CRFale
Posts: 9

Re: Lumia 900: Home, Back and Search Buttons Stopped Working

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‎2012-12-05 17:05

Currently I don't believe that anyone that has sent their phone in for repairs or replacement has had the issue with the touch buttons fixed. A few of the members of this forum have determined a fix for the issue but from what I have read Nokia has yet to implement something similar to fix the issue so that means people are still having the issue when they get their phones back or a new phone.

Basically, what causes the issue is that there is interference from the speaker magnet that causes the buttons to be unresponsive or act on their own. This issue can be fixed but Nokia will not allow me to post it on the forum because it technically means voiding your warranty. Hopefully, they will take a look at what it takes to fix this issue instead of just deleting and ignoring the posts of people that have found the answer.

I used to have the issue every time I watched a video, played a game or even just surfing online. I applied this fix last night and have not had the issue once since then and I watched a couple hours of video, sat through an hour long conference call which I also sent texts during, and played online.

Having this problem fixed makes it feel like a new phone and so much more responsive! I will give it a few more days of testing and then I will be putting together a video, an instructable and an email into Nokia support so hopefully everyone can get this issue fixed!

If you have any questions about this please feel free to message me!
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