[Auxon]

I was taking a shower; the Lumia 900 on the bathroom counter like I've always had my iPhone 3G.  I got a call, dried off, used it, and the buttons on the phone became frozen and all touch input was no longer working.  I finally soft reset the device by holding down the power button for 15 seconds (ignore the pull down to shut down tile, you can't drag it) and reset and it works again, but I am concerned.  A little bit of humidity seems to have knocked it out, but it may be a coincidence. 

Has anyone else experienced issues with touch not working with the 900?

[TubbyGarfunkle]

Hey, I JUST - as in five seconds ago - had this issue. I was just at a concert, it was quite warm, and I'm sure some moisture got in/on it. Anyhow...

I tried everything I could, in the end running the battery down  (which wasn't hard, as I had killed it pretty hard all day) and restarting it worked, All better.

Kind of weird, and I wish there were a way (I don't know of one) to restart the phone with just the buttons. 

Anyway, run it down, and restart. Worked for me. 

[Dutch777]

I experienced it twice with my Lumia 900. The first time I was charging it at home and when I was checking something on it, touch stopped responding. The second time it was in car when I was using Internet radio. The second time it was rather hot - around 80 F (and TuneIn tends to make 900 hot) but dry. The first time it happened under normal conditions (72 F, normal humidity). I noticed that both times battery icon became one with question mark.

Thanks for soft reset tip, I didn't know you can reset it by holding down power button. I guess I managed to do the first time but didn't realized I did it (I was trying to get it back on track by plugging and unplugging charging cord).

[CRFale]

Currently I don't believe that anyone that has sent their phone in for repairs or replacement has had the issue with the touch buttons fixed. A few of the members of this forum have determined a fix for the issue but from what I have read Nokia has yet to implement something similar to fix the issue so that means people are still having the issue when they get their phones back or a new phone.

Basically, what causes the issue is that there is interference from the speaker magnet that causes the buttons to be unresponsive or act on their own. This issue can be fixed but Nokia will not allow me to post it on the forum because it technically means voiding your warranty. Hopefully, they will take a look at what it takes to fix this issue instead of just deleting and ignoring the posts of people that have found the answer.

I used to have the issue every time I watched a video, played a game or even just surfing online. I applied this fix last night and have not had the issue once since then and I watched a couple hours of video, sat through an hour long conference call which I also sent texts during, and played online.

Having this problem fixed makes it feel like a new phone and so much more responsive! I will give it a few more days of testing and then I will be putting together a video, an instructable and an email into Nokia support so hopefully everyone can get this issue fixed!

If you have any questions about this please feel free to message me!