15-12-2012 22:49 - last edited on 16-12-2012 10:02 by gabriel007
Just thought I'd share my experience:
One of the employees in my company recently equipped with new (black) Lumia 920s came back complaining about her phone suddenly shutting down after a couple days of use, and was unable to get the phone past a blue screen after the Nokia logo. I gave her a spare phone, and started investigating. Neither the soft nor hard reset did the trick, but after connecting it to my laptop suddenly a rather familiar error screen appeared (see attached jpg).
There was no way of getting past this one either (the WINDOWS KEY did not start any Recovery - probably because I did not see how I could insert my Windows installation disc...)
The next morning the phone had shut down, and could once again not boot past the BSOD.
Will return the phone to the dealer come Monday - needless to say it also has the annoying "click by the SIM door" issue...
Moderator's note: It's not allowed the discuss about flashing tools as users can damaged there devices and void the warranty. Only Nokia Care can do it safely.
The phone never makes it past the blue screen. Turning it on with the power button makes it vibrate, briefly show the Nokia logo and then a blue-ish screen for 60 seconds before turning off. Rinse and repeat. Neither the 2- or 3-finger salute makes a difference, it always just boots back to the BSOD.
I just bought my lumia 920 - black coloured a month ago, but used it only for the past two weeks. Phone desides to shut-down.
Try to turn on again: Vibrates, nokia logo, bluescreen. NO WAY past the bluescreen NO MATTER what I did. No soft/ hard reset methods (I doubt they work in the first place anyways!) were helpful. I took it to a Nokia care center, and now waiting for the third day for them to call me back to get my phone! Such a bad experience!
My phone started doing this same thing. Soft restart doesn't work, hard restart doesn't work either. I've gone ahead and just tried to reset it to factory defaults. You can do this, as the manual describes, even if the ohone won't boot into windows.
This is the nokia link to restting:
This is pasted from thier site (if the link does not work):
If you cannot switch your phone on:
1. Disconnect your phone from the charger.
2. Press and hold the volume down key and connect the charger. An exlamation mark (!) is shown on the screen. 3. Press the following keys in order: volume up, volume down, power, volume down.
Your phone resets and boots up automatically. This may take several minutes.
Now I've done this, and the cogs have been turning for an hour now (not sure if it's goinh to work or not), but I'll report to let you know if it worked.
So I was able to reset my phone to factory defaults (with some trouble), but it worked. You want to follow the factory reset directions previously expressed. When the phone restarts itself, if it gets stuck on the cobs spinning for more than 30 minutes, you want to do a restart by pushing and holding down both the volume down and power buttons at the same time. Once phone vibrates amnd restarts, let them go. Once again cogs may come back up. If they go more than 5-10 minutes... they're probably stuck again. So restaert phone same wasy again. I ended up restarting mine about 5 times until it finally rebooted back up, spinning cogs for 5 minutes, then it booted into the phone, asking for setup information (as if it were a new phone). I've reloaded my phone as much as possible since, and have had no issues since. This is definately a software issue that shoudl be fixed as it's a similar issue as with windows operating systems "blue screens of death". Same solution for PC's is typically to reformat the hard drive and reinstall OS. Apparently for these Nokia 920's, same thing... just have to reset to factory defaults.
i did the reset , and the gears show up. I read on other websites that you shoudl leave them untill the phone boots .
but i left the for 30 minutes and nothing happened . so i did reset the phone after 10 minutes many time , but still not working.
what else do you suggest ? how many time should i reset it? is there any other way?
Didn't manage to do the UP-DOWN-POWER-DOWN combination in time. Now when I try to hold DOWN and plug in the charger to get (!), it just goes to the NOKIA screen and repeatedly shuts down and starts. Releasing the DOWN key during this time results in the screen shown here:http://discussions.nokia.com/discussions/attachmen
How do I get (!) now?