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Re: Lumia 920 NFC needed a reboot?

ImpalaDoug
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ImpalaDoug
Posts: 22

Lumia 920 NFC needed a reboot?

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‎2012-11-26 4:36

Hello,

 

I was trying to use tap to share to send pictures, contacts, etc. My wife & I both have an AT&T Lumia 920. We had the phones for a few days before I got around to trying this. No matter how I held the phones, I couldn't get it to work. I removed the covers we had purchased for our phones. It still wouldn't work. I turned NFC off & back on. Still the receiving phone did nothing when I attempted to share from the source phone (and this is the behavior I'm describing when I said "it didn't work" above).

 

Finally I powered off both phones & then powered them on, and then it worked perfectly. That was a relief to know that the phones' NFC chips do indeed work.

 

However, I would like to know why this even happened. I don't know whether it was a software glitch or indicative of faulty hardware. I have not yet tried to use NFC again for probably 5 days since then, so I cannot confirm whether it's been working okay since. However, it seems to me that it is rather important for NFC to work well given the tap to pay & tap to share & tap to pair functionality that is being marketed for these phones (not to mention the Galaxy S3 NFC advertizing that is really capitalizing on NFC [which most people I talk to really seem impressed with]). The phones' NFC implementation needs to be solid & not buggy.

 

So a few questions:

  1. Is anyone else having this problem?
  2. Should I start using NFC frequently to try to track whether the issue returns (this may drain my battery faster as I have NFC turned off to save battery since I'm not currently really using it, except incidentally).
  3. Is this a hardware problem or a software problem?
  4. Should I swap my phone out at AT&T? (I've only had it for 8 days so far)
  5. Can Nokia confirm issues/bugs with the NFC implementation that would cause something like this, and if so, is a fix in the works, and if so, is there an ETA?

 

Thank you for taking the time to review my issue. I appreciate your feedback.

 

Sincerely,

-

Doug Mortensen

 

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Mobile Guru
Mobile Guru
ceroberts75
Posts: 4,091

Re: Lumia 920 NFC needed a reboot?

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‎2012-11-26 4:52

yes, the nfc working on the wp8 device is different from using the nfc on the n9 device for sure.

there are couple of bugs, before it get your points.

I found that trying to connect a new device via nfc is problematic and is more a software bug, I hope the will update in a firmware update.

I have found that 0nce the device is paired, that tapping to connect works best if you start a song and then tap...then it does it with no issue. whereas if you just try to connect it without any data streaming, it doesn't seem to want to connect. :/ I hope they fix this too.


1. yes. try to keep in mind that the tap+send seems to only work wp8 to wp8 and not cross platform. I could not get it to transfer to my n9 or a gs3

2. always a good idea to try things out to learn what works and how so when you get pdates, you can know what was fixed and appreciate them! :smileyhappy: much encouraged to do so.

3. sounds like a firmware (software) problem

4. at this point, since it was both and not one, proly not necessary. you got it to work, just try again and see if you find patterns of not working.
5. not sure about an eta...hope there is an update though soon to address these and a few others.

cheers.
Kudos are the STAR Below to the RIGHT, Solution is Below to the RIGHT
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ImpalaDoug
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ImpalaDoug
Posts: 22

Re: Lumia 920 NFC needed a reboot?

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‎2012-11-26 5:56

@ceroberts75 - Thanks for the quick response & helpful feedback. FWIW, it looks like there is a certain degree of NFC interoperability between Windows8 & Android. I don't know about other platforms, as I haven't looked into it. See: http://www.androidcentral.com/nfc-sharing-between-android-and-windows-phone-8
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mrhazard
Registered Member
mrhazard
Posts: 1

Re: Lumia 920 NFC needed a reboot?

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‎2012-12-08 7:41

My NFC chip is really sporatic too. It kinda sucks that its not dependable for tap and send. My fiance has the same phone and its really strange that they don't seem to communicate like they should.... Is there an update coming? Resets don't always fix the problem either :smileysad: I really want to love this phone.... Help

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Mobile Overlord
Mobile Overlord
aspergerguy
Posts: 10,000

Re: Lumia 920 NFC needed a reboot?

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‎2012-12-08 9:34

Probably software related to similar issues with NFC enabled DT-33 Desktop Charging Stand, which perportedly producing erratic behaviour over launching application upon 920 when tapped aganst stand.

Symbian specialist until 31/01/2013 with interests in Maemo & MeeGo but an aversion to Windows!


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RyeNY
Registered Member
RyeNY
Posts: 1

Re: Lumia 920 NFC needed a reboot?

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‎2013-02-20 0:26

Hi there,

 I just recieved my Lumia 920 in the mail today and I was having trouble getting the NFC to work with the little test card they send with the phone. After a few trial and errors, I realized that the screen has to be illuminated. You don't have to unlock the screen, per se, you just have to touch the lock button to activate the screen and then NFC works immediately. 

 

 Now, you may have already known this, but being that I couldn't find any literature perscribing this, I thought sharing my findinds may be helpful to you or another reader. 

 

Cheers!

ImpalaDoug wrote:

Hello,

 

I was trying to use tap to share to send pictures, contacts, etc. My wife & I both have an AT&T Lumia 920. We had the phones for a few days before I got around to trying this. No matter how I held the phones, I couldn't get it to work. I removed the covers we had purchased for our phones. It still wouldn't work. I turned NFC off & back on. Still the receiving phone did nothing when I attempted to share from the source phone (and this is the behavior I'm describing when I said "it didn't work" above).

 

Finally I powered off both phones & then powered them on, and then it worked perfectly. That was a relief to know that the phones' NFC chips do indeed work.

 

However, I would like to know why this even happened. I don't know whether it was a software glitch or indicative of faulty hardware. I have not yet tried to use NFC again for probably 5 days since then, so I cannot confirm whether it's been working okay since. However, it seems to me that it is rather important for NFC to work well given the tap to pay & tap to share & tap to pair functionality that is being marketed for these phones (not to mention the Galaxy S3 NFC advertizing that is really capitalizing on NFC [which most people I talk to really seem impressed with]). The phones' NFC implementation needs to be solid & not buggy.

 

So a few questions:

  1. Is anyone else having this problem?
  2. Should I start using NFC frequently to try to track whether the issue returns (this may drain my battery faster as I have NFC turned off to save battery since I'm not currently really using it, except incidentally).
  3. Is this a hardware problem or a software problem?
  4. Should I swap my phone out at AT&T? (I've only had it for 8 days so far)
  5. Can Nokia confirm issues/bugs with the NFC implementation that would cause something like this, and if so, is a fix in the works, and if so, is there an ETA?

 

Thank you for taking the time to review my issue. I appreciate your feedback.

 

Sincerely,

-

Doug Mortensen

 

 

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monotheist
Registered Member
monotheist
Posts: 2

Re: Lumia 920 NFC needed a reboot?

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‎2013-02-24 15:47

NFC stopped working 2 times for me and I had to restart the phone for it to work. Could not find out the exact repro steps on when and how it stopped working.

 

Looks like a firmware bug.

 

I have Lumia 920 AT&T

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Moderator
Moderator
aleisha11
Posts: 1,575

Re: Lumia 920 NFC needed a reboot?

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‎2013-02-26 21:43

monotheist wrote:

NFC stopped working 2 times for me and I had to restart the phone for it to work. Could not find out the exact repro steps on when and how it stopped working.

 

Looks like a firmware bug.

 

I have Lumia 920 AT&T

You may try to do a soft reset. Rest assured that your important files won't be deleted. To do this, press and hold both the volume down button and the power key for 10 seconds. Another option is to update the software. For the step-by-step procedure, check this link: http://www.nokia.com/global/support/software-update/wp8-software-update/

 

Hope this helps. :smileyhappy:

If this has helped you, a click of appreciation on the Star or "Accept as Solution" button would be considered as "Thank You".

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