Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: Lumia 920 Photos Lost

Advisor
jasonz34
Posts: 14

Lumia 920 Photos Lost

So I took my black AT&T 920 camping this weekend to really test some night time pictures. Well I got some great shots, but upon further examination half of them didn't save.
I don't know why this happened but after loosing at least 4 night shots I am convinced it's not user error; And several of my friends saw these images while I was quick viewing them.

It is worth noting that my phone was in airplane mode, we had no service, and I do not have my images set to upload to skydrive. (Not that it should have made a difference there.)

Has anyone else experienced this? This is very disturbing to me.

Please use plain text.
Mobile Guru
matthew_maude
Posts: 1,829

Re: Lumia 920 Photos Lost

Have you tested this by taking more random pictures?

i would usually say its user error but if its a few pictures you would have realised you'd done something wrong after the first one.

if it was a one off it could have been a temporary glitch caused by a download that needed a reboot after install

©2012 DJ Matt

Please use plain text.
Advisor
jasonz34
Posts: 14

Re: Lumia 920 Photos Lost

I haven't found any pattern, other than it happens when I have quick viewed the images.

 

I just don't see how it's user error. One accidently deleted, after hitting the elipse, yeah. But a whole series of pictures...

So far I haven't been able to reproduce it. I'll try turning on airplane mode later.

Please use plain text.
Advisor
jasonz34
Posts: 14

Re: Lumia 920 Photos Lost

Tried turning the phone into airplane mode. Still haven't been able to recreate the issue.
Please use plain text.
Advisor
jasonz34
Posts: 14

Re: Lumia 920 Photos Lost

So I found the photos after I connected my phone to my PC.

Even though I can view them in windows exporer I still can't see them on my phone.

 

I also noticed the thumbnail preview doesn't work on my PC, istead the stock JPG image shows up.

 

Any ideas? This is strange because the phone took the photos.

Please use plain text.
Mobile Sensei
adrianhughes
Posts: 7,214

Re: Lumia 920 Photos Lost

Indeed weird, i would suggest backing up all personal data first. And then performing a soft reset (pressing volume down and power button togethers until phone vibrates). If that doesn't work, then either perform a hard reset, or go into Settings > About > Reset your phone (this will delete all data).

If none of those work, then you will need to take your phone to your local Nokia Care or AT&T to get a replacement, or for them to inspect.
to locate your nearest Nokia Care: http://nokia.com/support
Image and video hosting by TinyPic
Please use plain text.