[the_womble]

My Lumia 920's Skydrive Storage Options (Settings -> Backup -> Photos) doesn't show "Photos + Videos" like everyone else I read about, and when I click through on that, it only shows 2 options

* Don't Upload

* Upload (may use data plan)

There's no "Original size" and the entire "Videos" section is missing.

I've made sure my wifi is set up and working, and my skydrive is all operational - when I "sake to skydrive" from the photo app, that uploads fullsize no problem.

Has anyone else experienced this problem, or have any ideas how to fix it?

[paulheu]

This might be a carrier restriction. Where are you from and what carrier is yoru 920 locked to?

[aspergerguy]

@the_womble

This is what you ar expecting to see, but just wondered whether getting Sky Drive application from Store changes anything:

[the_womble]

@paulheu

I'm from South Africa, carrier is Vodacom; our phones aren't carrier locked in any way here (against the law), so I doubt it's that, but I will follow up about it anyway if I don't come right.

[the_womble]

@aspergerguy

Yes, that's what I'm expecting to see, but the page's title just says "photos", and I get 2 options (mentioned in original post) under "Photos".

Edit: I uninstalled the skydrive app, rebooted - same thing.  Then I reinstalled the skydrive app, rebooted, same thing.  Sadly it doesn't seem to be that.

[Yianno]

Is there a solution to this, I have the same issue.

[Wallis24]

I also don't have those options photos + videos. I just plug into my pc via usb and cut and paste the video from the videos folder to the photos folder. The video then shows up in photos and the skydrive option is available.

[paulheu]

While your phone may not be locked to your carrier it can still have a carrier specific variant which does not include this option. It's possible this option was negotiated out to stimulate mobile data use. You should contact Nokia Care and your carrier to get this answered. Be persistent and request this to be escalated by Nokia Care if required.

[tanyak]

Hi,

Please check http://www.windowsphone.com/en-au/how-to/wp8/basics/feature-and-service-availability and confirm whether your phone is set to the region that supports the full resolution backup for photo and video.