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Lumia 920 Stuck At Spinning Gears.

Registered Member
Jieqin
Posts: 1
Accepted Solution

Lumia 920 Stuck At Spinning Gears.

I've been looking at this spinning gear for close to 12 hours now. What am i supposed to do?!

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Mobile Overlord
farby
Posts: 18,920

Re: Lumia 920 Stuck At Spinning Gears.

Hope the phone is not connected to charger ..Just wait till the Battery dies down .. Then connect the phone to charger and see if it comes to life within 15-20 minutes or so ..

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Ex-Moderator (Retired)
emilygreen
Posts: 903

Re: Lumia 920 Stuck At Spinning Gears.

[ Edited ]

Hi Jieqin

 

Welcome to Nokia forum! :Cool:

 

Try to perform this troubleshooting steps on your phone,

Nokia Lumia with Windows Phone 8

Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.

(To cancel OS reset and exit to the normal mode, press the Volume Down + Power Key and hold them for 15 seconds).

Step 2
Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down

Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.


If this will not resolve your problem, you may consider sending your phone for repair so that engineers from repair facility will be able to assess your phone,  check www.nokia.com/support.

 

If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution" :smileywink:

Nokia Lumia 920 Nokia Asha 308 Nokia 808 PureView 
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Registered Member
hdjason
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

Thanks, that fixed the problem for me, letting it die then hooking it up to the comp and when it restarted it was fine. I'm sure that's not supposed to happen though so I wan to search now as to the why.
Thanks again farby!
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Contributor
AlexHardaker
Posts: 8

Re: Lumia 920 Stuck At Spinning Gears.

I just tried that volume power and charger fix... my phone just keeps restarting at the nokia screen :s

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New Member
Alvaroernestof
Posts: 2

Re: Lumia 920 Stuck At Spinning Gears.

i also have the same problem. do you continue to hold the volume down untill it shows the (!) icon?

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Community Manager
musica
Posts: 5,284

Re: Lumia 920 Stuck At Spinning Gears.

Hi Alvaroenestof,

You have to hold the power key and down volume key at the same time for 10 seconds. The phone should vibrate and start up.

If the phone does not respond, let the battery completely drain and then plug the phone into the charger. The phone should start up then.
Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

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New Member
Alvaroernestof
Posts: 2

Re: Lumia 920 Stuck At Spinning Gears.

its almost through the second day and no resolution! this is becoming a major pain, its my only communication tool and its not working.

 

I have tried every detail instruction and its not helping, what else can i do, im in the middle of a project and no communication with my staff!!!...

 

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Registered Member
Xemzhx
Posts: 2

Re: Lumia 920 Stuck At Spinning Gears.

I've had the gears for few hours tried doin the hard resets just takes me back to gears I let the battery drain plugged it in ad went back to gears need this sorted as I'm going away for few days tomorrow
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Moderator
periwinkle28
Posts: 952

Re: Lumia 920 Stuck At Spinning Gears.

Hi Alvaroernestof,

 

Sorry about that. 

 

Have you tried this?

 

 

Let us know the outcome.

 

Regards,

 

periwinkle28


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

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Advisor
EDRo
Posts: 19

Re: Lumia 920 Stuck At Spinning Gears.

[ Edited ]

emilygreen wrote:

Hi Jieqin

 

Welcome to Nokia forum! :Cool:

 

Try to perform this troubleshooting steps on your phone,

Nokia Lumia with Windows Phone 8

Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.

(To cancel OS reset and exit to the normal mode, press the Volume Down + Power Key and hold them for 15 seconds).

Step 2
Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down

Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.


If this will not resolve your problem, you may consider sending your phone for repair so that engineers from repair facility will be able to assess your phone,  check www.nokia.com/support.

 



Step 1. How do you switch the power off while stuck on the gears?

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Registered Member
liamhere
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

[ Edited ]

not happy...phone been giving late sms messages ....hours late

told by THREE to reset handset to fix and the phone is now bricked (stuck on gears)

i now have to send the phone back to be fixed....the phone can't reset its self without breaking????

so i will now be with out a phone for 10 days

be intresting to see if i still have the late sms problem when i get the handset back

as looking on forums its happening to many people...and the (stuck on gears) too

i have tried all the "fixes" and none work for me....GREAT!

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New Member
smacsteve
Posts: 3

Re: Lumia 920 Stuck At Spinning Gears.

Yes! That's the question here! This resolution makes no sense to the "stuck in spinning gears" problem!
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Registered Member
GDphone
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

this tricked worked for me but at first my phone cut on and off on and off. and i couldnt figer how to shut it off at the gears it just happened.

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Sage
ghaikal
Posts: 143

Re: Lumia 920 Stuck At Spinning Gears.

I TRIED ALL STEPS ON NOKIA DISCUSSION , WP CENTRAL , MY PHONE KEEPS STUCK ON THE GEARS !! 

I DID WAIT HOURS !! 

ALL I HAVE DONE IS A RESET FROM SETTINGS !!!! 

SHAME ON YOU NOKIA !!! 

Haikal
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Mobile Overlord
farby
Posts: 18,920

Re: Lumia 920 Stuck At Spinning Gears.

@ ghaikal - If your phone is connected to charger.. Remove it from charging.. Let the Battery die. Then again connect charger and wait upto an hour to see if the phone switches ON on its own. If not, try the Reset once again. 

As a final go, need to visit Nokia Care

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Sage
ghaikal
Posts: 143

Re: Lumia 920 Stuck At Spinning Gears.

So guys my Lumia is uprunning again. so here is the story that started with a soft reset ! 

1- tried all the reset options ( volume up - volume down - power - volume down ) while nokia logo in startup

2- tried other resets like ( volume down + power + camera , then releasing power button after vibration ) 

3- i left the mobile to die , then connected the phone to the charger and waited for 3 hours !! no use !! 

4- at night , i just left it spinning the gears , for about 7 hours, in the morning i did reset again as in step 2 , then i reset as in step 1 . after about 15 min. IT WORKED !!!! 

 

Nokia or Microsoft should solve this issue !! i don't know what helped in solving my issue , except time and patience !! 

 

thank you all for the feedback.

 

Haikal
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Registered Member
Dimz
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

I own a lumia 720. I tried all the things mentioned above. Now my phone has been spinning gears from the past 24hours. What am I supposed to do now?

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Registered Member
RealGis
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

Mine kept going back to spinning gears when rebooting. What made the difference was removing the SIM. Finally boot into Windows Phone setup screen!!! THANKS

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Registered Member
was2wuz
Posts: 1

Re: Lumia 920 Stuck At Spinning Gears.

It works. Just keep at it and you'll get through eventually.

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