[techishere]

watch this,

http://www.youtube.com/watch?v=6fPQ3SExY40

I think all those noises is caused by the camera's OIS ! as when the engineer shakes the camera it makes the noise that shows something is loose in it .

[Espeland]

It may as well be the case. But my question is then why it would a make more sound when screen is facing down, that don't make sense to me.. Any explanation?

[Anwa23]

Hey guys, I managed to pay a visit to my local Nokia Care Centre and they looked at it and concluded that the device is indeed faulty and shouldn't be making that noise. They compared it to a prototype/test device, which they  said undergoes the most testing because it is the one they use to demonstrate to their customers prior to launch and everything on it needs to be a 110%. The device they had didn't make that rattling noise, not even the slightest rattle when the motor started up. So it seems that Nokia ARE capable of making a device that doesn't rattle.

The other thing they mentioned was that the phone I had was from a first batch and first batches are always a bit 'experimental'.

I returned the device to the point of sale, they eventually exchanged it after a VERY heated conversation AND told me that they can't do any further exchanges because I am outside my returns period!! I asked for a refund if that were the case, but they said that they can only exchange it.

So I got a new device eventually and it makes the rattle sound, but this one is louder, a LOT louder and I'm not exaggerating. And when it vibrates the motor sounds like its jammed and not moving, the vibration is very dull and isn't felt throughout the device like on other devices.

So at the moment I'm shafted. I'm currently dealing with trading standards, I know what my rights are but I'm not sure the seller knows, so I need trading standards to investigate.

I'll keep you guys posted.

[Anwa23]

Espeland, that was the case with the third handset I got. Upright or faced up was fine but upside down or faced down, the motor would rattle.

[mhydermalik]

i too have a rattle, after reading your post, i took it to the service provider store i bought it from out here in Saudi Arabia and they said "you are imagining it, its common." Nokia should do something about their re-sellers not taking their customers seriously.

[Anwa23]

If you have someone who has a Lumia 920 also, try to take them with you to demonstrate the fault. I have a couple of colleagues who helped me out, they have a red and yellow one and theirs works fine. Even the people at the Nokia Care Center said that it has a fault but the retailers won't take my word for it. That's why I'm getting Trading standards involved.

[Anwa23]

Here's a link to a video I made of the vibrate rattle in effect

http://sdrv.ms/UdD3WE

[K9JSB]

Hi, what was the outcome with your Lumia, did you get it exchanged.

I had mine exchanged after suffering the same rattle problem and the new handset was fantastic.
Only problem was re-downloading all my apps and getting my screen set the same as i had it before.

[Anwa23]

So I paid a few visits to a few more Nokia Care Centers today, including the one I went to last time. It seems that their stance on this issue has changed, and Nokia are aware of the issue now and have instructed their Care Centers AND their Live chat assistants to tell customers that the phone was designed like that and is supposed to sound like that! Completely different and ontradictory to the answers I got last time

The first Care Center I went to, the one where I was shown the prototype model (they wouldn't show it to me this time) told me that that is how it is and no matter how many times I changed it over, it would sound the same because they all rattle like that.

The next two centers told me the same thing word for word!!!

The Live Chat service on Nokias website said exactly the same thing!!!!!! Unfortunately I forgot to keep a copy, but you guys give it a try. I'll try again in the next few days.

At this point I would have believed them if I hadn't seen fully functioning, rattle-less 920's. Also, all the replacements I have had so far had rattles, but each one sounded different.

In the last Care Center, the guy laughed it off saying he has seen it on many phones, not just Nokia's, and that all Lumia 920's sound like that and if I can show him another that sounded different to mine, regardless of whether it rattled or not, he would replace it.

So I bought another one, take a look at the video and let me know if you think I have a case.

http://youtu.be/DNitPc8xlBE

[Colih]

I believe we have this issue here in Australia as well. I picked up my Nokia 920 on Tuesday from Harvey Norman, got home and spent all afternoon setting up my phone. When I finally received a call, I got a buzzing/rattling sound from the vibrating motor.

I did what some people in this thread recommended and returned the phone the next morning. I am now waiting for a replacement.

I am quite upset by the entire matter. Reading all the post, some say it's normal. Others say they don't have any issue.

Regardless, if this sound is normal I will be giving this generation of Lumia a miss.

[Kordreng]

Same problem in Denmark

[mtymchak]

Yes, my replacement has yellowed buttons too! Glad its not me being hypersensitive...

[AndreasBBB]

Hi,

I sent my phone to the service (in Germany). They were not able to fix the vibrator rattling :-(.

But at least the rattling battery problem (noise when you shake the phone) is fixed.

All the best,

Andreas

[SahirNadeem]

Alrighty,

So I got my L920 (Matte Black) about 2 days ago and it does make that rattling sound when receiving calls/texts or notifications etc. Prior to my purchase, I also recommended my brother to buy the 920 who lives in another city from mine (Brisbane, Australia) and this was about 2 months ago - just around end of Jan; and his phone rattled as well.

It's kind of like as if you have some sort of a heavy coin kept on an orginary phones body shell and due to that vibration it's making that rattling sound when the surface quakes it (that was my attempt to replicate that sound in words to who apparently do NOT have the rattling problem) there are a couple of youtube vids which capture this sound fairly well, particulaly Anwor ones from this forum (I think his user name is Anwa23?) - his videos capture this really well.

Eitherways, I got my phone 2 days ago in Sydney, from JB-HIFI (arguably one the most well known electronics retailer country wide) and it DOES make the rattling noise. I have another friend who lives overseas in Malaysia and he also asked me the same question " does your phone make an odd vibrating sound? cause mine does"

After reading all the arguments and counter-arguments on several forums (including this one) I still am not able to figure out if it; 1) is meant to be this way due to OIS, or, 2) is a possible mfg. defect (to which in case, all of us got the lemons)

One thing's for sure, the sound appears to be coming from where the camera is. I took my friends Decibel reader and moved it across the entire phones body, and the readings were higher by a few decimal points when I started to enter the camera territory. I repeated the test with my cousins stethoscope, and rattles around the camera territory actually resembled as if there's some sort of a coil or a loose coiled wire bouncing around. The further away I went from the camera, the coil's rattling dimished - to the point it wasn't even conceivable by the time I reached the 'N' of the NOKIA silver plating on the phone's back.

I am no expect, but I believe it is likely to be the coil/spring whatever they are using for the OIS is causing this rattle - now once again, im not entirely sure why (as the others have posted) different coloured 920s aren't doing this and only what majority seems to be as the matte black ones are prone to rattles.

I just thought I'd share my view of the source of rattle I was able to hear and, mind you, if you're using audio tools to read the sound signals of the rattle, the rattle's sound is entirely different from the phones actual vibration sound. but to normal human ear - it is conceived as 1 sound as the sound sources caused by both the vibrator and the bouncing spring/coil are mixed by the time they reach human ear.

Again, I'm no expert but I really hope it actually is the OIS causing this issue - otherwise I would be worried about the lifespan of this L920 considering I had to save up soo much to buy this one.

Please reply back or get back to this thread if any one of you find something new about this issue or officially hears from Nokia about any of this (besides what is already mentioned)

Cheers

Sahir

Sydney, AU