Hello everyone - looking for some much needed support.
My Lumia 920 reset itself earlier today, and wouldn't reboot. Once it got passed the Nokia logo, it just showed me a blank blue screen.
After a bit of digging on the internet, it seemed my only solution was to do a hard reset (turn phone off, incert charger with volume button held down - see exclamation mark - vol down, vol up, power on/off, vol down) - I did this and it now shows me a Windows 8 boot screen.
The only pic I can find of something similar is here:
Although I am concerned because it seems this was done from some kind of hacking.
Can anyone help?
Thanks in advance.
I doubt there is anything you can do here. I'd suggest you return the phone to retailer or visit a Nokia Care Point. Alternatively you can use the Nokia Repair service found on the support page.
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