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Lumia 920 Windows 8 Boot Screen

New Member
RoryT11
Posts: 2

Lumia 920 Windows 8 Boot Screen

Hello everyone - looking for some much needed support.

 

My Lumia 920 reset itself earlier today, and wouldn't reboot.  Once it got passed the Nokia logo, it just showed me a blank blue screen.

 

After a bit of digging on the internet, it seemed my only solution was to do a hard reset (turn phone off, incert charger with volume button held down - see exclamation mark - vol down, vol up, power on/off, vol down) - I did this and it now shows me a Windows 8 boot screen.

 

The only pic I can find of something similar is here:

 

http://wmpoweruser.com/windows-phone-8-delivers-uefi-boot-manager-error-message/

 

Although I am concerned because it seems this was done from some kind of hacking.

 

Can anyone help? 

 

Thanks in advance.

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New Member
RoryT11
Posts: 2

Re: Lumia 920 Windows 8 Boot Screen

P.S. I'm not sure if you will need this information, but I paid for the phone sim free and am using a Vodafone Sim Card in the UK.
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Mobile Sensei
paulheu
Posts: 5,118

Re: Lumia 920 Windows 8 Boot Screen

 

I doubt there is anything you can do here. I'd suggest you return the phone to retailer or visit a Nokia Care Point. Alternatively you can use the Nokia Repair service found on the support page.

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