[rakeshlumia]

my 920 also becomes hot after a long call or while playing fruit ninja....is it because of constant contact of human body to the device?

[Bommi]

All phones get warm while making phone calls or playing games.

My phone heats up from the upper parts of the back panel which is where the heat sink is located.  

The question is how warm the device gets, and does the heat start to cause problems.

[donofworld]

Yes any smartphone would get hot while playing a game or during on call for longer period of time.....generally graphics heavy games or games which require constant touch movements on screen can make the phone hot.

[Bommi]

I was asking earlier about the Portico change log, and I found it on Microsoft's own site:

http://www.windowsphone.com/en-US/how-to/wp8/basics/windows-phone-8-update-history

Those too busy clicking on the link here's what they say:

Windows Phone 8 update history

Our effort to build great software never stops. That's why we periodically release updates for Windows Phone 8 to add new features that maximize your phone's performance.

Below is a summary of what we've included in each update so far. The update number refers to the Windows Phone operating system (OS) version. The most recent update is listed first.

Updates to Windows Phone 8 are cumulative—so when you install the latest update, you'll also get all the previous updates (if your phone doesn't have them already). Only updates that apply to your phone will be downloaded and installed.

When it's available, we'll also pass along software from phone manufacturers that improves the performance of specific phone models. If you have questions about what's included in a phone manufacturer update, contact your phone manufacturer.

See How do I update my phone software? to learn how to install updates or check if there's an update available for you to download.

Update 8.0.10211.204

• Messaging improvements. A great messaging experience is now even better. You can now add multiple recipients at the same time when you send a text message and automatically save unsent text messages as drafts. You can even edit received text messages before you forward them.
• Text replies to incoming calls. Can't take a call? Now you can send a prewritten text reply to a caller directly from the call answer screen. It's a nice way to let people know that you're not ignoring them.
• Internet Explorer improvements. You can now change your settings to prevent pictures from downloading automatically—an easy way to help keep data usage low. You can also delete selected sites from your browsing history and leave the rest intact.
• Wi-Fi connectivity. Got a favorite Wi-Fi network? Windows Phone 8 will now prioritize Wi-Fi connections based on your connection history.
• Other improvements. Includes many other improvements to Windows Phone.

This update will be made available at different times, depending on your country or region, mobile operator, and phone model.

[sushmitasri]

I have a Nokia Lumi 920 in Red for about  month now. It randomly gets super hot lying on the table or even when its on the wireless charger for charging. It loses battery life an just suddenly powers off in less than a day even if it was on stand by most of the time. I dn't game or even use it for video streaming much so not sure what;s causing these issues. When I took it to AT&T they said they've never heard about this problem nd I need to call customer care to send me a replacement phone which could be refurbished. Is there a way I can get this fixed without moving from my new phone to a refurbished one? At first I was wondering if this hesting issue had anything to do with the wireless charging functionality in the device.

[GurinderSandhu]

I am planning to buy 920, but after reading this I am not too sure about. 

Please suggest, if should go for it?

Thanks

Gurinder Sandhu 

---

Chien wrote:

I just wonder if anyone noticed that on the top part of Lumia 920 is getting extremely hot after about 15+ minutes of game play or web surfing via mobile network and such? My friend has Lumia 900 and his phone is totally fine when both of us doing the same Internet surfing andd compare to our settings. I had everything turned off and his Lumia 900 actually has brighter screen screen and everything was on.

Also, i have tested the battery life as well. i had everything turned off and sometimes it stays in 100% for a while. However, sometimes it goes from 98% to 83% in an hour even though it's always in standby and i only wake it up to check the battery life. If i have the batter saver on, it is completely fine. However, if i turn the battery saver off to receive push notification such as emails ...etc., sometimes it just drain the battery from accessing to the Internet in the background.

(NFC turned off, wifi turned off, background tasks all blocked, basically everything on the Nokia faq how to save or make battery last long has been done) I was testing the difference between battery saver on and off.

Also, first thing i did after i got this phone was uninstall all AT&T software on the phone.

---

[sorpatel]

Exactly the same issue. The phone gets much too hot to the point I am concerned about it scorching the table or sofa. There is without a doubt an issue which I assume Nokia are aware of. I am on tmobile in UK.

[Yipcanjo]

There are a few of us trying to ascertain *exactly* what the Lumia 920 "heat and battery drain" issues are.  Please feel free to join our thread at....

http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-Cyan-ATT-Overheats-Battery-Draining/td-p/16060...

Yipcanjo

[narayanan2306]

My cyan Lumia 920 have heating issues after browsing and skyping. Killing background tasks is not the correct solution. Someone should acknowledge this issue and put a fix for it asap. Nokia, you came up with a phenomenal hardware now its time to keep the customers happy so they would come back.

[madzaili]

dear nokia support,

frankly, i am very impressed with lumia 920. however, the  overheating issue seem to in a way hv dissapointed me.

i previously used galaxy s3 and it doesnt have this issue.

i truly feel that nokia should look into this "overheating" issue immediately. It shud not be taken lightly. Dis issue will be a major "turn-off" to new prospect buyer of lumia 920. 

"..a truly powerful device a lumia 920 is,  but an issue like this may bring all good things turns bad.."

Please Nokia..   Help Us ... Pleeeaaasseeee.....

[AdityaB]

Yeah I too have been facing the same issue... I received my phone after repair from the Nokia Care supposedly FIXED for the hating issue.... What I learnt is that the wireless charging module causes the phone to heat up... Because barely a week after coming from the repair center, my phone has started to heat up again like crazy. Thankfully, the battery drain is not so much of sn issue. Finally, I think Lumia 920 is still the best in terms of layout and features 'minus' the heat... The apps, the office, the nites, the video quality, sound, etc. are just the best I have experienced.

[madzaili]

hi all,

Is Nokia monitoring/looking at all our conversations? As users, we just wanna be heard. We are indeed happy with the product, just the heating issue is causing us grief..

Is there any Nokia staff anywhere to comment please?

[pabhuc2]

i too having the same problem(heat issue)..just bought 5 days before...any help

[symbian6600]

Me too, same heating issue after browsing internet for just few minutes. As a result, it drains battery faster than normal use. I bought this phone Lumia 920 around 2 weeks ago. I can really feel the "hotness" at the back of top area even making or receiving calls!

Secondly, another issue I'm facing is the build quality. Why? Because I was so "lucky" to get a phone with light leakage at the bottom of screen (white light comes out nearby "HOME" button). This happens to the whole line of right edge of screen too! Even when I try to press the body of right edge, I can "feel" it's soft like not sealed properly?

I sent to Nokia Service Centre. The technician told me that this is "normal" scenario & they are unable (not willing too) to repair or exchange new. The only advice from them is to feedback or complain to the HQ!

Come on, Nokia! Do I pay high cost to get such a phone quality which they call it's normal (light leakage)? I already emailed to HQ but till now no response from anyone there "yet" (I so called "yet" assuming IF they respond).

How to gain consumers' satisfactory or confidence if this concern persists? I do hope Nokia would take appropriate action to overcome these issues. Thank you.

[symbian6600]

Me too, same heating issue after browsing internet for just few minutes. As a result, it drains battery faster than normal use. I bought this phone Lumia 920 around 2 weeks ago. I can really feel the "hotness" at the back of top area even making or receiving calls!

Secondly, another issue I'm facing is the build quality. Why? Because I was so "lucky" to get a phone with light leakage at the bottom of screen (white light comes out nearby "HOME" button). This happens to the whole line of right edge of screen too! Even when I try to press the body of right edge, I can "feel" it's soft like not sealed properly?

I sent to Nokia Service Centre. The technician told me that this is "normal" scenario & they are unable (not willing too) to repair or exchange new. The only advice from them is to feedback or complain to the HQ!

Come on, Nokia! Do I pay high cost to get such a phone quality which they call it's normal (light leakage)? I already emailed to HQ but till now no response from anyone there "yet" (I so called "yet" assuming IF they respond).

How to gain consumers' satisfactory or confidence if this problem persists? I do hope Nokia would take appropriate action to overcome these issues. Thank you.

[madzaili]

Please Nokia..

We really need you to respond and acknowledge our cry and SOS!

At least tell us that you are listening!!

Please Nokia..

[mdimran0720]

My battery has started to last for 5 hrs from 24 hts out of the blue aftr only 2 months since i got it.

[karpar]

My 920 started to get noticeably warm and experience significantly degraded battery life after updating to the AT&T 1308 firmware. I can't say with complete certainty that the firmware was the culprit, but I had never noticed the warmth (aside from periods of heavy use, especially in games) prior to the firmware upgrade, and the battery went from lasting well over 12 hours to depleting completely in under 5 hours of moderate to slight use. I'm hoping the issues are fixed in the forthcoming new firmware. Luckily, the problems aren't constant - sometimes it gets hot and the battery dies quickly, and sometimes it's fine and the battery lasts all day. I've turned off several background tasks, and I turned of Location Services without seeing any improvement, but shutting the phone off and/or performing a soft reset often sets things to right... for a while, at least.

[duncan0622]

I join the thread

Dear Nokia team, 

I really wish you read this thread and do something. I satisfied Lumia 920 very well, OS is very nice, bulit-in quality is nice, WP8 + Lumia 920 is even the best smartphone I have ever used, except one pont - battery life which is also one of the worstest smartphone I have used. 

I am fine during idle, but when my phone is in use, the battery power drains really super fast (at least drop 30% per hour). Before Lumia 920, I never experienced that. I cannot dare use my L920 for playing video, gaming because of poor battery life during in-use! 

Besides, I wonder the battery gauge isn't very accurate. Sometimes I restart my phone,aftermath I found my phone had 10-20% power back. It means something is wrong in battery gauge calibration. 

Nokia Team, please do something on battery life and consider it as your first priority. Because if our phone dies, augment reality is nothing. (I really appreciate your augment reality software, very nice). I don't want other smartphone, but I want Lumia 920 with NORMAL battery life.  

There is rumor you are providing fix for dust issue because you were listening to customers.  I believe you would do the same on battery life and heat issue. 

Sincerely

A loyal customer for Nokia and Lumia 920

[Chrisvn]

---

cjlim wrote:

As previously suggested, if it you feel that it is abnormally hot then you should get it checked out at your local Nokia Care Point regardless of the reasons for it. The phone should be at most warm with usage within normal parameters..  

---

Been there done that, phone still overheats.
Fresh phone, changed the settings so only Wi fi and my cellular network are on (not 3G just for calling), even went so far to put on battery saver on always and still with only IE open (pressed and hold back and the only tab there) the phone heats up.
This was the page I opened when I noticed the phone heating up.

I also find it outrageous that we have to compensate for so much stuff that other phones seem to run flawlessly without warming up even slightly. Just admit you guys made a horrible design flaw,