2013-01-30 13:48 - last edited on 2013-01-30 13:55 by jekiboi20
Looking for some help and advice on restarting my phone - I remotely erased it and since then all I get on the screen is the turning cog wheels.
What can I do? It has run all night like this and powered off, when connected back to the mains, the cog wheels continued to turn
Any help or advice would be useful
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You can try the following before taking it to a Nokia Care point for service.
Press and hold the Volume down and Power buttons for 12 seconds until the phone vibrates. This will hopefully reboot the phone. If not then try the following:-
Press and hold the Volume down + Power + Camera buttons until phone vibrates then release the power key but continue to hold the volume down and camera buttons for a further five seconds then release.
If the phone sticks on the Nokia logo then try turning off the phone and removing the SIM. Then plug it into the wall charger for an hour and try switching it back on without the SIM inserted.
If none of the above works then it's a visit to Nokia Care I'm afraid.
The 'pull battery'simulation on Windows Phone 8 is to press POWER and VOLUME down for about ten seconds.
This will behave as if you take the battery out and re-insert. The phone will be off after this. You can try to switch on.
If this does not help you can reset the phone, This WILL ERASE ALL USER DATA! USE AT YOUR OWN RISK
1. press POWER AND VOLUME DOWN to turn phone off
2. press POWER AND VOLUME DOWN again until an exclamation mark (!) appears
3. press in sequence VOLUME UP >VOLUME DOWN > POWER > VOLUME DOWN
The phone should now reset and reboot.
If any of these steps are not successful it must be returned to Nokia for repair, see the support page for repair registration info and procedures
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