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My Family setup

New Member
prabhuvasanth
Posts: 2

My Family setup

[ Edited ]

Hi,

 

I have a nokia lumia 720 and every time i try to install an app or games, it is showing the error as below :

 

 

'My Family must be setup before you can buy this item. Ask your parent to setup Myfamily settings on windowsphone.com"

 

Pls advise how to setup Myfamily settings on my windows phone.

 

Best regards

Prabhu

 

Moderator's note: The post was edited. Mobile phone number was removed. For your safety, please do not publish any of your personal information on public forums like this.

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Mobile Overlord
grschinon
Posts: 10,192

Re: My Family setup

It looks like "Kid's corner" is active on your phone.

Go into settings -> kid's corner and switch it off.

Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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New Member
prabhuvasanth
Posts: 2

Re: My Family setup

Hi,

 

Thanks for the msg. however the kids corner is turned off and am still getting the same error..pls help me in setting up my family setting on my phone..

 

cheers

Prabhu

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Mobile Sensei
ceroberts75
Posts: 5,069

Re: My Family setup

go to windowsphone.com

login and then where you name is, use the dropdown menu to select My Family


it will open another website.

choose your device and change the settings from kid to parent.

Kudos are the STAR Below to the RIGHT, Solution is Below to the RIGHT
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Registered Member
sequ
Posts: 1

Re: My Family setup

i have same problem. how can i change the settings, cause all choiches i see are "add a kid" and "go "
am i missing something
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New Member
akshara29
Posts: 1

Re: My Family setup

Hello check the Date of birth mentioned in the phone. Ageshould not be less than 18 years

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Registered Member
samrich
Posts: 1

Re: My Family setup

i have lumia 820 and any time i try to install an app it gives me such error : my family setup must be set
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Registered Member
Diana3
Posts: 2

Re: My Family setup

False. It doesn't lead you to anywhere but the my family info page and it won't let you set it up.
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Mobile Guru
rayhipkiss
Posts: 3,944

Re: My Family setup

  


Diana3 wrote:
False. It doesn't lead you to anywhere but the my family info page and it won't let you set it up.

You need to ensure that all correct information is entered on your MS account. Sign in to the following site to check that all relevant information is present. You also need to ensure that your date of birth is entered and that you are over 18.

 

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1379170848&rver=6.1.6206.0&wp=SAPI&wreply...

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Registered Member
thatcherjazz
Posts: 7

Re: My Family setup

It also gives a website to set it up use that and you can then set it up :smileytongue:
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Registered Member
Docta
Posts: 1

Re: My Family setup

Hi I will like to setup my family so as to dl watsupp and the rest
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Registered Member
marfikhan08
Posts: 1

Re: My Family setup

Please help me for my family settings on windowsphone.com
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Registered Member
mphotlou
Posts: 1

Re: My Family setup

I need to download apps please help me out
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Moderator
HDcoffee
Posts: 1,340

Re: My Family setup

Hi Docta,

 

Welcome to the Nokia Support Discussions!

 

Thank you for posting in this forum. What is your phone model? Have you checked if your age on your Microsoft account is more than 18 years old? You may verify it here: account.live.com. Then manually sync your Microsoft account (Settings > Email + account > Tap and hold Microsoft account > Sync). You may also check: http://answers.microsoft.com/en-us/winphone/forum/wp8-wpapps/my-family/41d9bf4e-8983-43b8-8489-b91e4...

 

http://answers.microsoft.com/en-us/winphone/forum/wp8-wpstart/no-get-started-on-my-family/6ca3a113-a...

 

Let us know the outcome.:smileyhappy:


Final Banner
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Registered Member
laylis21
Posts: 1

Re: My Family setup

hi

I have a problem I have set up my family some month ago,and my father made an ID microsoft account,now after some month It tells me I can not download apps i tried to enter my family but my father has forgoten his hotmail so we have made a new one but we can only add a family member if the old parent has added it... Soo what do I DO?

PLEASE !!!!answer me I have a Nokia Lumia 620.

Thank you

 

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Registered Member
ali2008ctg
Posts: 2

Re: My Family setup ( Done)

It's Just Simple Way

 

At first go to your Email like as hormail,outlook,live etc

Change your Date Of birth , like as 01/01/1980  then save and sign out/log out

 then goto Windowaphone.com  and loggin with this email account  that birth is  like as 01/01/1980

then goto my family , then you are done

then nothing to do, just logout

go to your phone and try download with your App store menu

 

Thanks

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Registered Member
ali2008ctg
Posts: 2

Re: My Family setup ( Done)


laylis21 wrote:

hi

I have a problem I have set up my family some month ago,and my father made an ID microsoft account,now after some month It tells me I can not download apps i tried to enter my family but my father has forgoten his hotmail so we have made a new one but we can only add a family member if the old parent has added it... Soo what do I DO?

PLEASE !!!!answer me I have a Nokia Lumia 620.

Thank you

 



laylis21 wrote:

hi

I have a problem I have set up my family some month ago,and my father made an ID microsoft account,now after some month It tells me I can not download apps i tried to enter my family but my father has forgoten his hotmail so we have made a new one but we can only add a family member if the old parent has added it... Soo what do I DO?

PLEASE !!!!answer me I have a Nokia Lumia 620.

Thank you

 




It's Just Simple Way

 

At first go to your Email like as hormail,outlook,live etc

Change your Date Of birth , like as 01/01/1980  then save and sign out/log out

 then goto Windowaphone.com  and loggin with this email account  that birth is  like as 01/01/1980

then goto my family , then you are done

then nothing to do, just logout

go to your phone and try download with your App store menu

 

Thanks

Please use plain text.