[opetallica]

Well I really had my hopes up for this phone, and dumped my iPhone 5 for it... now I regret it, the phone freezes almost everyday it froze the 2nd day I bought it while I was talking through a Bluetooth headset, the day after that it froze while switching between calls... and today it also froze while I was talking through my car's Bluetooth set... I don't know what's the problem with this phone and also the camera is not that good and doesn't deserve all that hype. Nokia & Microsoft you'd better fix these issues because although the Lumia 920 has many good features, I can't stand it for this regularly freezing. 

P.S. I'm currently in Saudi Arabia and the Nokia Care staff here are totally useless, shame on you Nokia you should've hired a qualified staff at least.

[adrianhughes]

hi there mate,

have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? If that doesn't work, then try to perform a hard reset (Settings > About > Reset your phone), but bear in mind that this reset wipes all your personal data so please backup all your data to PC / online storage first.

Failing that, you will need to take your phone to your local Nokia Care for them to inspect: http://nokia.com/support

[88Aggie]

I've had the Lumia 920 for 2 days.  Twice today, it froze up and was completely unresponsive.  In both instances, it was directly following a phonecall using my cars bluetooth connection.  The call was completed, I hit the "end call" on my steering wheel, and then the phone froze up.  Same issue twice.  either its a bluetooth glitch in Nokia or I have a bad handset?  Love the phone otherwise, but may have to revert back to iOS if this keeps up.

[adrianhughes]

hi mate,

please follow the advice i have stated in the post above in this thread. there is also the fact that the upcoming Portico update (if you haven't already got it), addresses a lot of the Bluetooth issues that users are reporting, so it might be worth sitting tight for that update to arrive.