Earlier today I was speaking to my friend on my Nokia Lumia 800. When the call ended I took the phone from my ear to hang up the call, but the screen had gone completely blank.
I know the phone is on and it is charged. When I press any of the back arrow ← / windows icon / magnifying glass, the phone does react in the same way it does if I were to touch these when the phone is on, but locked.
However, nothing appears on the screen it just remains blank
I have tried calling my phone from another phone, and it rang as it would if my phone was on but the screen is still blank.
Has the screen permanently died and the phone need replacing? Or is there actually a way to fix this.
Solved! Go to Solution.
Try a battery pull soft reset was a common fault on mine hold the screen unlock/power button for 15 secs till the phone vibrates
Hope that cures it
Assuming you have tried the soft and hard reset and connected to zune via usb and checked for software updates, yes the phone needs to be repaired/replaced under warranty !
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