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Re: My lumia 920 automatic turn off when battery 3...

New Member
flyboyz
Posts: 2
Accepted Solution

My lumia 920 automatic turn off when battery 32% or lower ... pls help me

My lumia 920 automatic turn off for twice time when battery low or 32% so I just solve by soft reset then it's turn on What should I do to prevent it turn off automatically pls advice

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Mobile Overlord
jimmyireland
Posts: 17,221

Re: My lumia 920 automatic turn off when battery 32% or lower ... pls help me

I it will take several charge cycles for the battery to reach max potential,how long have you got it?

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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Mobile Overlord
adrianhughes
Posts: 10,224

Re: My lumia 920 automatic turn off when battery 32% or lower ... pls help me

I think the OP may mean that the phone states there is 32% battery life left then suddenly turns itself off. Have you tried performing a soft reset mate (pressing the volume down and power buttons together until the phone vibrates)? if that doesn't work, also check that you have all the latest Nokia system app updates from the Store installed. Also uninstall Skype if you have that app installed, and see if the battery behaviour improves.

Failing that, you may need to perform a hard reset (Settings > About > Reset your phone). Please bear in mind that this will wipe all your personal data, so please make a backup to PC first and / or online storage first. Failing that, you will need to take your phone to your local Nokia Care for them to inspect: http://nokia.com/support
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Mobile Guru
93tid
Posts: 3,444

Re: My lumia 920 automatic turn off when battery 32% or lower ... pls help me

I suspect it is most probably the battery meter not showing the correct value, e.g. displaying 32% when in reality it is much less. Hopefully this should calibrate itself over time.

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New Member
flyboyz
Posts: 2

Re: My lumia 920 automatic turn off when battery 32% or lower ... pls help me

I using it for 1 month so still turn off on yesterday when batt have 60%, I already went to Nokia Thailand to change the new one already but both of lumia still turn off, when soft reset just waste time to set the new date and time

 

May be I will changing to Sony Xperia Z ASAP... so sad for Nokia....

 

Thanks all of you for your advice

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