[stellamaris]

My Nokia Lumia 820 Screen is broken and gone blank, how do I fix it. The phone is three weeks old.

[93tid · Accepted solution]

That's very unfortunate. You should take it to Nokia Care Point for replacement, which will not be covered by warranty. You can find your nearest NCP from the Nokia Support link at the bottom of the page.

[heke]

Hi. My new Lumia920 fell down from sofa to wooden floor (less than 50 cm high) and the screen got broken!!

How is this possible, since Lumia screen has been "advertised" as very strong and durable?? I suspect that there was a manufacturing defect in it. So many Lumias in use and as far as I know no broken screens although phones have fallen even in stony floors. How is this possible - manufacturingf defect ? 

[rayhipkiss]

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stellamaris wrote:

My Nokia Lumia 820 Screen is broken and gone blank, how do I fix it. The phone is three weeks old.

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When you say broken, do you mean it is smashed or just that it doesn't light up? If the latter, try pulling the battery out for 10 seconds then replace and reboot.

[rayhipkiss]

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heke wrote:

Hi. My new Lumia920 fell down from sofa to wooden floor (less than 50 cm high) and the screen got broken!!

How is this possible, since Lumia screen has been "advertised" as very strong and durable?? I suspect that there was a manufacturing defect in it. So many Lumias in use and as far as I know no broken screens although phones have fallen even in stony floors. How is this possible - manufacturingf defect ? 

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The 920 is advertised as having scratch resistant glass, not shatter proof glass. Unfortunately, your screen broke probably because of the angle of impact coupled with the weight of the phone. I doubt that it's a manufacturing defect that caused the breakage.

[jimmyireland]

Its not a manufacturers defect.Its pot luck which way it hits the ground as pointed out. its called tuff luck and its unfortunate.

When you get it repaired you should buy a gel case and screen protector to be safe and prevent it happening again.