The following is a recount of my experience with Cyan UK unlocked Lumia 800:
I live in Sydney, Australia. I took the phone to nokia care in Parramatta on Monday and they said they couldn't do anything to update my phone because it was an overseas model (in fact, the first person was trying to tell me that it must be a FAKE product because the IMEI wouldn't register on their service, and I was like "how on earth can someone FAKE something of SUCH GOOD QUALITY lololol"... if I hadn't kept fighting, he wouldn't have done anything and stuck by the "this must be a fake product"... eventually he went back and asked someone else about it). When he came back, he goes, "ok yeah, I just need to put an approval through to Nokia HQ telling them that this is an overseas model so that they can approve it for us to update it... come back tomorrow and we should be able to do it then" - I believe this is a load of bull, because when I went back on Wednesday and told them approval was asked for on monday blah blah, he (a different rep) didn't even check or care, he immediately took it out back and told me they would try an update it but no guarantees since it is a "UK version", and I was like "but the update has been released for UK versions... and every other version... and I APPLIED FOR APPROVAL specifically for this reason.... what a joke... Then he's like "we only have Australian version software here...". He was trying to tell me that UK works on different "bands" and that they are not the same as Australian bands - which is hilarious, because I know exactly what bands my phone works on and it is perfectly capable of Australian bands, despite the fact that this HAS NOTHING TO DO WITH A FIRMWARE UPDATE LOL. Anyway, turns out they were able to update it (didn't check the approval or anything sigh, they could've just done it on MONDAY! grrR) - and i believe they flashed an Australian version of the firmware on there, and I am now running 12070, let us hope that I won't have to go through all of this to get the next update. What did I say guys - I told you the sales reps would be TOTALLY UNAWARE about this. Luckily there was a knowledgeable technician at the back who seemed to know what was going on.
On the positive side - the update seems to work PERFECTLY. It even changed the carrier label from "Yes Optus" to "TPG" and also shows H when its downloading data instead of just 3G or 3G+. But I reeeeally shouldn't have had go through that much trouble to get a simple firmware update which took them about 5 minutes sigh.
