New Update and Nokia Warranty won't fix the misplaced Micro-USB that caused my friends phone to become useless...
"Hi Nokia Australia. One of my friends has a Lumia 800 with a broken USB connector. They have followed all of the support channels and have simply been told it is ...
user abuse and that the damage isn't covered under warranty.
Now, in desperation they have given me the phone to fix. I'm an electronic engineer working in development and production of high reliability electronic devices. I've done a few web searches and there is thread after thread of people complaining about the same issue. Sounds like it might be a manufacturing fault?
So, given that you won't uphold your warranty, they gave me the OK to see if I can fix it. Following a service manual I found online, I disassembled the phone. What I found is that the USB connector has been misplaced by your pick and place process. It isn't straight with the footprint, and as it is a through hole component, is sticking up at one end. I can send you photos if you like.
Basically, the connector is rotated in two dimensions. This would have put a lot of stress on the connector when mated, and has obviously caused the break. On close inspection of the USB connector there are two breakages. One being the plastic the holds the contacts which mate to the outside world, the other being the solder joints to the connector pins.
While you won't fix their phone now as I've dismantled it and made their "warranty" void, I believe Nokia should take responsibility for all of the other people out there with the same issue."
Thank you for the detailed and descriptive feedback Leon. We’ll pass this to the appropriate team for their review. Is your friends Lumia 800 working again? If not, please contact us via www.nokia.com.au/contactus and quote reference no. 1-13453772306 – we’ll then do our best to assist you.
I am too with "Three" however my nokia lumia 800 is unlocked so if Voda Fone has the update then I will simply get a new sim for that service provider and obtain it that way.
did you know Microsoft only has plans to support wp8 for 18 months then they will drop it just like they have done with wp7.5. this information can be found on the Microsoft Support Lifecycle website,
here is the link for you.
so here are the facts.
Windows Phone 7.8 Lifecycle Start Date: 09/02/2013
Mainstream Support end date: 09/09/2014
Windows Phone 8 Lifecycle Start Date: 14/12/2012
Mainstream Support end date: 08/07/2014
Microsoft will make updates available for the Operating System on your phone, including security updates, for a period of 18 months after the lifecycle start date. Distribution of the updates may be controlled by the mobile operator or the phone manufacturer from which you purchased your phone. Update availability will also vary by country, region, and hardware capabilities.
so it is now 18/03/2013 with no 7.8 update in sight,
it would be helpful if other people say what country they are in when receiving this update,
I live in the UK and like I say nothing yet.
2013-03-18 22:24 - edited 2013-03-18 22:25
Great first post, I was wondering when one of you trouble makers would show up. You are sadly misinformed and could not be more wrong.
The facts are;
From the initial announcements in June last year Microsoft has announced each major OS version will have an 18 months support cycle.
This means that Windows Phone 7.8 will have active support until at least September 2014. A further major update will extend that with another 18 months from the time it is released. No where does it say that WP7 ends with 7.8, in fact there is evidence to suggest there will be at least one more major update coming.
Windows Phone 8 will receive active support until July 2014, this will extend with another 18 months every major update of which we know at least two will come. The 'Blue' update and Windows Phone 9 which has been announced will be available on all current WP8 hardware. That means that your current WP8 handset will see at least two major updates and have 18 months of support for each one. Taking the normal major OS update cycle of Windows Phone so far into account (around October yearly) your phone will get updates for at least three more years. Quite a bit better then most any other OS or handset.
Oh, and by the way, the WP 7.8 update resumed roll out last week, after it was halted for a while to fix a few issues found in the initial update, so you are wrong on that as well..
Finally, what SIM you have in your phone will not in any way make you get the update faster, it has absolutely nothing to do with that.
Please make sure you know what you are talking about before you put your foot in your mouth again.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!
By this twisted logic Microsoft support no longer supports WP7.5, since the lifecycle has presumably expired if it is not listed in the same source. Would you say that this is the case today?