[heretohelp]

New Update and Nokia Warranty won't fix the misplaced Micro-USB that caused my friends phone to become useless...

"Hi Nokia Australia. One of my friends has a Lumia 800 with a broken USB connector. They have followed all of the support channels and have simply been told it is ...

user abuse and that the damage isn't covered under warranty.

Now, in desperation they have given me the phone to fix. I'm an electronic engineer working in development and production of high reliability electronic devices. I've done a few web searches and there is thread after thread of people complaining about the same issue. Sounds like it might be a manufacturing fault?

So, given that you won't uphold your warranty, they gave me the OK to see if I can fix it. Following a service manual I found online, I disassembled the phone. What I found is that the USB connector has been misplaced by your pick and place process. It isn't straight with the footprint, and as it is a through hole component, is sticking up at one end. I can send you photos if you like.

Basically, the connector is rotated in two dimensions. This would have put a lot of stress on the connector when mated, and has obviously caused the break. On close inspection of the USB connector there are two breakages. One being the plastic the holds the contacts which mate to the outside world, the other being the solder joints to the connector pins.

While you won't fix their phone now as I've dismantled it and made their "warranty" void, I believe Nokia should take responsibility for all of the other people out there with the same issue."

[jazkat]

Thank you for the detailed and descriptive feedback Leon. We’ll pass this to the appropriate team for their review. Is your friends Lumia 800 working again? If not, please contact us via www.nokia.com.au/contactus and quote reference no. 1-13453772306 – we’ll then do our best to assist you.

[deep9]

It is great news.....
We want more fast system of Nokia Lumia ...
Thanks...

[steelgrip]

I am too with "Three" however my nokia lumia 800 is unlocked so if Voda Fone has the update then I will simply get a new sim for that service provider and obtain it that way.

did you know  Microsoft only has plans to support wp8 for 18 months then they will drop it just like they have done with wp7.5. this information can be found on the Microsoft Support Lifecycle website,

here is the link for you.

http://support.microsoft.com/lifecycle/?p1=16718

so here are the facts.

Windows Phone 7.8 Lifecycle Start Date: 09/02/2013

Mainstream Support end date:                09/09/2014

Windows Phone 8 Lifecycle Start Date:    14/12/2012

Mainstream Support end date:                08/07/2014

Microsoft will make updates available for the Operating System on your phone, including security updates, for a period of 18 months after the lifecycle start date. Distribution of the updates may be controlled by the mobile operator or the phone manufacturer from which you purchased your phone. Update availability will also vary by country, region, and hardware capabilities.

so it is now 18/03/2013 with no 7.8 update in sight,

it would be helpful if other people say what country they are in when receiving this update,

I live in the UK and like I say nothing yet.

[paulheu]

Great first post, I was wondering when one of you trouble makers would show up. You are sadly misinformed and could not be more wrong.

The facts are;

From the initial announcements in June last year Microsoft has announced each major OS version will have an 18 months support cycle.

This means that Windows Phone 7.8 will have active support until at least September 2014. A further major update will extend that with another 18 months from the time it is released. No where does it say that WP7 ends with 7.8, in fact there is evidence to suggest there will be at least one more major update coming.

Windows Phone 8 will receive active support until July 2014, this will extend with another 18 months every major update of which we know at least two will come. The 'Blue' update and Windows Phone 9 which has been announced will be available on all current WP8 hardware. That means that your current WP8 handset will see at least two major updates and have 18 months of support for each one. Taking the normal major OS update cycle of Windows Phone so far into account (around October yearly) your phone will get updates for at least three more years. Quite a bit better then most any other OS or handset.

Oh, and by the way, the WP 7.8 update resumed roll out last week, after it was halted for a while to fix a few issues found in the initial update, so you are wrong on that as well.. 

Finally, what SIM you have in your phone will not in any way make you get the update faster, it has absolutely nothing to do with that.

Please make sure you know what you are talking about before you put your foot in your mouth again.

[caitlin1759]

The poster above you was quoting what it says on Microsoft's own web site, namely 7.8 supported until September 2014 and Windows 8 until July 2014. The link he posted says nothing about it being extended for a further 18 months beyond that. Possibly you have insider knowledge but what you have stated does not appear on the Microsoft website.

You are technically correct that it does not say 7 ends with 7.8 but on the other hand there is nothing to say it will go beyond that. Again, if you have insider information possibly you know something more than what is on the official site. Possibly you have"evidence there is a major update coming " but that is not official. I recall several times seeing posts telling people off for speculating, which is exactly what you're doing, whilst at the same time getting at the poster for simply repeating what us on Microsoft's own site.

[93tid]

By this twisted logic Microsoft support no longer supports WP7.5, since the lifecycle has presumably expired if it is not listed in the same source. Would you say that this is the case today?

[hubrad]

Hi Paulheu,
Your post on 18th does help.. my initial reaction on reading that MS would only provide backup for WP8 until next summer was 'well I shan't be bothering with a 2 year contract this winter then!'
If each main update genuinely provides a new start to the 18 months, that's a far better situation than MS are telling the world!
Lack of information, I believe, is the major cause of frustration with any new technology. Maybe both MS and Nokia could do something about this in order to reassure current and potential customers?

[KennyKB]

There is nothing to say that WP8 devices will be upgradable to the next major version. Anybody saying so is speculating.