2012-11-30 21:27
After 3 weeks my Lumia 820 will not increase or decrease the volume. It is stuck on level 00. Obviously I'm pressing on the volume button but it does not respond.
2012-11-30 21:29
Have you tried rebooting by pressing holding the vol down and power button? The phone should restart.

2012-12-01 11:07
The phone itself isn't frozen and I'm able to switch it on/off but I did as you suggested but problem still there. This began yesterday while listening to music I attempted to increase volume but the volume button would only decrease not increase. Now the level is at 00 and will not budge. I think the circuit board or whatever must be faulty.
2012-12-01 11:09
2012-12-01 14:14
Problem still there. It is definitely the increase volume side of the button that has developed a fault. I guess I'll have to take the phone back to the store next week.